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Avaya PARTNER ACS User Manual

Avaya PARTNER ACS
432 pages
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PARTNER
®
Advanced Communications System
Installation, Programming, and Use
518-456-803
Issue 3
March 2002

Table of Contents

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Avaya PARTNER ACS Specifications

General IconGeneral
BrandAvaya
ModelPARTNER ACS
CategoryConference System
LanguageEnglish

Summary

1 Overview

Structure of the Book

Describes the content and organization of the manual's chapters and appendices.

Features

Lists system capabilities available with different software releases.

Modes of Operation

Explains the Key and Hybrid modes of system operation.

System Capacity

Details the maximum number of lines and extensions based on system release and configuration.

System Components

Describes the hardware modules, telephones, and carriers used in the system.

2 Installation

Evaluating the Environment

Specifies environmental and electrical requirements for system installation.

Installing the Control Unit

Provides step-by-step instructions for wall-mounting the control unit.

Connecting Lines and Extensions

Details procedures for connecting outside lines and telephones to the system.

Installing Telephones

Covers assembling, connecting, and testing system telephones.

3 Initial System Programming

System Programming Basics

Explains fundamental concepts of system and telephone programming.

Setting the Date, Day, and Time

Procedures for setting the system clock and daylight saving time.

Assigning Lines

Covers programming line assignments for extensions and pools.

Customizing Extensions

Details features for tailoring extension functionality and behavior.

4 Programming System Options

Overview

Introduces system options programming and feature listing.

Backup and Restore

Procedures for backing up and restoring system programming.

Dialing Restrictions and Permissions

Features for restricting and allowing specific call types and numbers.

Groups of Extensions

Organizing extensions into groups for call handling.

Pool Programming

Managing line pools in Hybrid mode for call routing.

5 Initial Telephone Programming

Overview

Introduction to programming features for individual telephones.

Required Telephone Programming

Essential programming features for all telephones.

Automatic Line Selection

Controls the order of line or pool selection when making calls.

Extension Name Display

Assigns custom names to extensions for caller identification.

6 Using the Telephones

System Telephones

Details on PARTNER system telephones, buttons, and indicators.

Single-Line Telephones

Information on connecting and using single-line telephones.

Handling Calls

Procedures for making, answering, holding, conferencing, and transferring calls.

7 Operator Features

Overview

Introduction to features used by the system operator.

Programming an Operator’s Extension

Setup for operator extensions including call handling and button programming.

Automatic System Answer Features

Features for automating call answering during peak periods.

Direct Extension Dial Features

Enables callers to dial extensions directly without operator assistance.

Night Service Button (#503)

Programs a button to turn Night Service on and off for extensions.

8 Programming & Using Telephone Features

Overview

Introduction to telephone features programmed by users and administrators.

Account Code Entry (F12)

Entering account codes for tracking calls.

Auto Dialing

Feature for one-touch dialing of numbers, extensions, or feature codes.

Call Coverage

Redirects calls to another extension after a specified number of rings.

Call Forwarding/Call Follow-Me (F11,XX,XX)

Forwards calls from one extension to another.

Caller ID Features

Features related to Caller ID service for display telephones.

Direct Line Pickup Features

Accesses ringing, held, or in-progress calls on specific lines.

Do Not Disturb (F01)

Prevents incoming calls from ringing at the extension.

Station Lock (F21)

Locks and unlocks the extension to prevent unauthorized use.

Speed Dialing Features

Features for quick dialing of frequently used numbers.

9 Using Auxiliary Equipment

Overview

Introduction to connecting and programming various auxiliary devices.

Answering Machines

Using answering machines for call coverage and message retrieval.

Auto Attendant

Automated call routing based on caller input.

Fax Machines

Setup and usage instructions for fax machines and fax management.

Modems

Using modems for sending calls only or send/receive calls.

Music-On-Hold

Connecting an audio source for music played during call holds.

Station Message Detail Recording (SMDR)

Features for call reporting and tracking telephone usage.

Voice Messaging Systems

Information on compatible voice messaging systems and their programming.

10 Upgrading the System

Overview

Information on upgrading system software and hardware.

Battery Replacement

Procedure for replacing the processor module's backup batteries.

Using a PC Card

Steps for upgrading system software and module firmware using PC cards.

Adding New Modules

Instructions for installing new hardware modules into the carrier.

Replacing Modules

Procedures for replacing existing modules in the system.

11 Troubleshooting

Overview

Introduction to common system problems and their solutions.

When You Need Help

Guidance on obtaining support and necessary information for calls.

System Telephone Problems

Troubleshooting common issues with system telephones.

Single-Line Telephone Problems

Troubleshooting common issues with single-line telephones.

Problems with the 1600 DSL Module

Troubleshooting issues related to the 1600 DSL module's functionality.

Problems with Automatic Backup

Troubleshooting common error messages during automatic backups.

Problems with Manual Backup

Troubleshooting issues encountered during manual backup procedures.

Problems with System Restore

Troubleshooting common error messages during system restore.

System Problems

Addresses general system operational issues and their solutions.

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