Chapter 7: Troubleshooting the Avaya XT
Series
Important:
You can access the XT Series using a browser (Web UI) or the end point main menu (Graphical
User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show
either the web UI or the end point main menu. The field and menu names on both interfaces are
almost identical.
This section covers troubleshooting problems that may occur when setting up and using the Avaya
XT Series.
Related links
Viewing System Information for Customer Support on page 102
Viewing the quality of your call on page 103
Resolving Monitor Display Problems on page 105
Resolving Problems Viewing Computer Content on page 107
Resolving XT Remote Control Unit Problems on page 108
Restoring Default User Settings on page 108
Cannot Control with Keyboard and Mouse on page 110
Resolving Video or Audio Disruptions on page 111
Resolving download problems on page 111
Downgrading to version 8.x on page 112
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
• IP addresses
June 2019 Avaya IX Video Conferencing XT Series User Guide 102
Comments on this document? infodev@avaya.com
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