Configure > Advanced > I/O connections > Monitor > General. Ensure that the default
values are set:
- Numbers of Monitors: Auto
- Resolution HD1: Auto
- Resolution HD2: Auto
• In the General screen, check that the detected resolutions of both monitors are identical and
corresponding to the expected ones.
Figure 59: Detected Resolution
• Access the monitor settings. From the XT Series web interface, select Administrator
settings > I/O connections > Monitor > Graphic Adjustments. From the endpoint's main
menu, select Configure > Advanced > I/O connections > Monitor > Graphic
Adjustments. Ensure that the Adjustment Mode is set to Menu, Presentation and all other
fields are either set to 0 or are set to identical values.
This is not applicable if using a 4K monitor. It is supported only for HD1 on the Avaya XT7000
Series.
• Check the settings on the third party monitor. These settings vary depending on the monitor
vendor and model. These are the most relevant things to check:
- The monitor vendor and model should be identical.
- The graphic settings, such as backlighting, contrast, sharpness, and color should be
identical and ideally they should be the default values.
- The movie or cinema mode should be used and not the gaming mode.
- Cropping or resizing of the content on the monitors should be disabled.
- Any dynamic gain or smart management of the image should be disabled.
Related links
Troubleshooting the Avaya XT Series on page 102
Resolving Problems Viewing Computer Content
Problem
I cannot share a presentation from my computer or view its content.
Solution
• Make sure the VGA/DVI cable is properly connected between the PC and the XT Codec Unit
(see
Connecting a Computer to the XT Series using the DVI port on page 65). If you are
using HD1 for presentation content (on XT7100 only), ensure that the HDMI cable is properly
connected (see
Connecting a Computer to the XT Series using the HD1 port on page 68).
Resolving Problems Viewing Computer Content
June 2019 Avaya IX Video Conferencing XT Series User Guide 107
Comments on this document? infodev@avaya.com
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