What to do if Avaya CU360 does not connect calls?
If your Avaya CU360 does not connect calls, first check that you are using the correct conference number. If the issue persists, check the Network Configuration and Network Preferences.
Why can't I receive a SIP or H.323 video call on my Avaya Conference System?
If you cannot receive a SIP or H.323 video call, check the number or address. Also, check the Network Configuration, Network Preferences, and H.323/SIP Proxy settings. Ensure that the DND option is not enabled; if it is, the icon displays in the top bar on the menu screens.
Why are meeting participants unable to view or hear the meeting moderator on Avaya Conference System?
If meeting participants can't view or hear the moderator, ensure that the Video Privacy and Mute options are not enabled. Also, disconnect the call and select Call > Advanced Options > Direct Call. Verify that Call Type is configured to Audio & Video and redial the same contact number.
Why can't I connect to a video conference with my Avaya Conference System?
If you cannot connect to a video conference, verify that you are using the correct conference number. Also, check that you are registered to the correct gatekeeper or SIP Proxy.
What to do if USB headset is not working with Avaya CU360?
If you are using a USB headset, check that the USB headset is connected to the Avaya CU360 endpoint. If you are using a BT headset, ensure that the BT headset is paired with Avaya CU360.
Why can't I change the screen link resolution while Screen Link is active on Avaya Conference Client?
If you cannot change the screen resolution while Screen Link is active, stop Screen Link. Then, change the resolution and restart Screen Link. This is because you cannot change the screen resolution while Screen Link is active in the Avaya Conference Client.
General| Video Resolution | 4K Ultra HD |
|---|---|
| Frame Rate | Up to 30 fps |
| Microphones | Integrated microphone |
| Speakers | Integrated speaker |
| Connectivity | HDMI, USB |
| Wireless Connectivity | Wi-Fi |
| Ports | Ethernet, USB, HDMI |
| Protocols | SIP, H.323 |
| Video Conferencing Support | Zoom, BlueJeans |
| Operating System | Android OS |
| Power Supply | AC adapter |
| Camera | 4K ePTZ Camera |
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