Verifying Avaya CU360 screen link resolution
Condition
Check Avaya CU360 to change the screen link resolution.
Cause
In the Avaya Conference Client, you cannot change the screen resolution while Screen Link is
active.
Solution
1. Stop Screen Link.
2. Change the resolution.
3. Restart Screen Link.
Configuring access to Avaya CU360
Avaya has developed a method for service personnel to access Avaya CU360 securely. Using this
method, service personnel can identify any issues of
Avaya CU360 remotely or from an onsite
location. Avaya CU360 and other Avaya products support Enhanced Access Security Gateway
(EASG).
Enabling EASG in Avaya CU360
About this task
Configure Avaya CU360 to enable EASG to securely access customer endpoints and provide
support for troubleshooting.
This configuration is available only on the Avaya CU360 web interface.
Procedure
1. Click Administrator Settings > Utilities > Remote Access > Enhanced Access
Security Gateway (EASG).
2. Select Yes to Enable the Enhanced Access Security Gateway (EASG) option.
3. On the web interface, click Save.
Accessing the Avaya CU360 endpoint from onsite
About this task
Avaya service personnel can access the Avaya CU360 endpoint when there is no network access
to the Avaya network from the customer site.
Verifying Avaya CU360 screen link resolution
October 2022 Installing and Administering Avaya Collaboration Unit CU360 221
Comments on this document? infodev@avaya.com
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