• For any issue appearing when using a software package please contact Avaya Customer
Support opening a Service Request at http://support.avaya.com and providing
o the system CS Package (Web > Diagnostics> Utilities >Customer Support
Package: press Create and download the newly created package to your
computer)
o the detailed description of the issue occurred (see also
https://support.avaya.com/ext/index?page=content&id=FAQ116051)
Caution
• Do not turn off the system until the upgrade procedure is completed.
• If the upgrade procedure is interrupted for any reason, do not restart the Codec Unit but
repeat the procedure as suggested by the Codec User Interface.
• The front camera LED may rotate repeatedly while upgrading.
• If the Ethernet (GLAN) interface or the Wi-Fi interface of the device is not reachable
anymore, put the .exe upgrade package into a formatted USB key and insert it into the
USB socket (see Upgrade via USB).
Upgrade Over the Air (OTA Upgrade) – Interactive Mode
An over-the-air upgrade (OTA Upgrade) is the wireless delivery of new software releases to your
Avaya CU360 device. When OTA Upgrade is enabled, you are alerted that a new release is
available as soon as it is published by Avaya. You can then check the changes in the release and
decide if you want to install it on your device or not.
OTA Upgrade can be disabled in
[GUI] CONFIGURE > ADVANCED > [ADMINISTRATOR PIN] > UTILITIES>REMOTE ACCESS>DOWNLOAD
[WEB] [ADMIN LOGIN] ADMINISTRATOR SETTINGS> UTILITIES>REMOTE ACCESS>DOWNLOAD
• OTA Access Enabled: Yes*/No. Enable HTTPS access to OTA upgrade info on the public
internet, to alert the user that a new build is available to upgrade the device.
• When a new build is available, an icon will be displayed as below on the UX Home page.
A similar notification is available on the Web interface.
• To install the proposed build, press Install
• From the web interface, click on the green icon in the home page.
• By pressing Install there is no progress, and the web session will disconnect. Please wait
a few minutes before reconnecting.
Important
• If you set a password for the download, the OTA upgrade will fail.
Upgrade via PC – Interactive mode
• Save the CU-360_Vx_y_z.exe file containing the software package in your Windows PC
• Verify that the PC is connected to the network in wired mode (otherwise the upgrade
process can be very slow when using a wireless connection) and that it can ping the
codec unit. It is strongly suggested to upgrade the codec unit when it is connected to the
Ethernet.
• Double click the software package .exe file. Below application will be launched.
• Accept the usage agreement
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