Avaya CU360 - General Troubleshooting; Common Troubleshooting

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Release Notes for Avaya Collaboration Unit CU360 Common UX Shortcuts 95

Common Troubleshooting

To adjust the device screen to fit your monitor, check the OS menu item under

[ANDROID SETTINGS] > HDMI > SCREEN ZOOM.

Figure 132: HDMI > Screen Zoom

Main Page

Table of Contents3
Avaya Collaboration Unit CU360 Highlights6
Avaya CU360 Setup and Control8
Supported Languages8
Web Interface Management8
Connecting the Unit and Quick Setup9
Power On/Off the Unit9
Optimal Huddle Room Setup10
Controlling Your Device10
System os Management13
Avaya B109 as Bluetooth Compatible Audio Device14
Embedded Camera and Leds16
Manual PT and Digital PTZ16
Camera's and Front LEDS17
Camera Tracking Modes17
Control Camera for Third-Party Apps20
Network Connectivity20
Support for Additional Monitor21
What's New23
Beta Build Limitation24
USB Audio/Video Bar Mode Enhancements24
Connect a Computer to CU360 for USB Bar Mode24
Configure the CU360 for USB Audio/Video Bar Mode25
Quick Recap of USB A/V Bar Mode28
Avaya RC100 Camera29
Support for Avaya RC100 as IP Camera for CU360 App29
Support for Avaya RC100 as USB Camera30
MS Calendar with Modern Authentication (Oauth)30
Modern Authentication (GUI)31
Modern Authentication (Web)32
Camera Enhancements33
AI - Camera Auto-Framing33
AI - Camera Virtual Background33
Customize the Camera Virtual Background Image34
Audio on HDMI Monitor34
Android 10 Enhancements34
802.1X (PNAC) and 802.1Q (VLAN) for Ethernet35
Disable Virtual Keyboard36
Web Enhancements36
Wi-Fi Configuration Via WEB36
Customize the Camera Virtual Background Image37
Avaya Cloud Office™ Rooms App37
Avaya Cloud Office for Rooms Enhancements38
Other Enhancements38
Openssl FIPS Replacement38
Misc38
Control API Extension (at Commands)39
The CU360 Video-Collaboration Application40
Move the App to the Background - Overlay Mode41
How to Start the CU360 Application42
CU360 App Floating Dock Bar42
How to Present Locally or Share Content While in a Meeting43
Recording on External USB Storage50
Advanced Settings Menu50
Near Camera Presets for CU360 App50
Restricted Access Mode (Pinned Mode)52
App Installation Restrictions53
Reject Incoming Calls with Invalid Numbers53
Avaya Spaces54
Join Spaces Meeting with CU360 as Room or Personal Device54
Create Your Spaces Account54
Join Spaces Room - How to Invite a CU360 Endpoint as a Guest55
Choose How to Join Spaces Meetings55
Quick Setup Wizard: Use CU360 as Spaces Room Device55
Quick Setup Wizard: Use CU360 as Spaces Personal Device56
Quick Setup Wizard: Use CU360 for Multiple Meetings56
Avaya Spaces App for Your Phone/Tablet56
Usage with a Web Client on Your PC/MAC57
In a Spaces Meeting with the CU360 App57
In a Spaces Meeting with the Avaya Spaces App60
Comparison between CU360 App and Spaces App61
Installing Third-Party Apps63
How to Install Google Apps on CU36063
Installing App from Common Android Stores66
Interop with Third-Party Apps66
Software Upgrade71
How to Upgrade CU360 to a New Build71
Upgrade over the Air (OTA Upgrade) - Interactive Mode72
Upgrade Via PC - Interactive Mode72
Upgrade Via USB Key - Automatic Mode73
Upgrade Via Web - Automatic Mode73
Upgrade Via Conferencing Management - Automatic Mode74
How to Upgrade from A7 to A10 (on the Field)74
How to Upgrade from A7 to A10 Via OTA74
How to Upgrade from A7 to A10 Manually75
Upgrade from A7* to A10 Via USB Key76
Upgrade from A7* to A10 Via PC76
Update from A7* to A10 Via Web76
Upgrade from A7* to A10 Via Avaya Management Server76
Upgrade from A1077
Software Downgrade77
Integrating with Other Components78
Resolved Issues79
Known Issues80
General Troubleshooting for SIP/H.323 Cloud Services90
Common UX Shortcuts93
Remote-Control Shortcuts93
Keyboard Shortcuts93
Common Troubleshooting95
Avaya Policy for GDPR96
Additional References97
Copyright, Licensing and Credits98
Disclaimers98
Documentation Disclaimer98
Link Disclaimer98
Third-Party Products Disclaimer98

Avaya CU360 - General Troubleshooting; Common Troubleshooting

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