Avaya PARTNER Advanced Communications System - Problems with Automatic Backup

Troubleshooting
Problems with Automatic Backup
11-21
Problems with Automatic Backup 11
Display Shows “Backup Failed:Insert Card” at
Idle Extensions 10 and 11 11
Possible Cause: The system did not detect a valid Backup/Restore PC Card while trying to do an
automatic backup.
What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of
the PARTNER ACS processor module, and reapply power to the system. The backup is
rescheduled for the next day at 2:00 a.m.
Enter Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display
(see “Clearing a Backup-Failure Alarm” on page 11-4).
Display Shows “Backup Failed:Write Prot” at
Idle Extensions 10 and 11
11
Possible Cause: The Backup/Restore PC Card in the PC Card slot is write-protected, and an
automatic backup was attempted.
What to do: Using the end of a paper clip or another pointed object, push the write-protect tab
upward to the nonprotected position (see Figure 11-1). You do not need to remove the card from
the processor to slide the write-protect tab up. The backup is rescheduled for the next day at 2:00
a.m.
The PARTNER ACS Release 3.0 or later includes a PARTNER Remote Access PC Card,
which allows you to program the system remotely (from a PC) and perform backup and
restore functions. The PARTNER Remote Access PC Card is a PCMCIA card that can
also be used to upgrade previous versions of PARTNER ACS to a current release. You
must have the PARTNER ACS PC Administration software to program the system from a
PC. See your Avaya representative or authorized dealer.