Avaya PARTNER Advanced Communications System - Single-Line Telephone Problems

Troubleshooting
Single-Line Telephone Problems
11-9
Possible Cause 4: No Auto Dial buttons are programmed on the Autodialer.
What to do: Program Auto Dial buttons. See “Auto Dialing” on page 8-5.
■ If the Intercom Autodialer works properly, the problem is solved.
■ If the Intercom Autodialer does not work, call the helpline number listed on the front, inside
cover.
Record-a-Call Light is Always Red Steady and
You Can’t Record a Call
11
Possible Cause 1: You do not have enough ports assigned into Hunt Group 7.
What to do: You must assign four ports into Hunt Group 7. This requires PMVS Release 5 and an
upgrade card which allows the increase from two to four ports.
MLC 6 Telephone Does Not Ring 11
Possible Cause 1: Unique Line Ringing (#209) has been set to a pattern other than 1 (Release
3.0 or later).
What to do: Set the ring pattern to Pattern 1. (For MLC 6 telephones, always set the ring pattern
to 1.)
Single-Line Telephone Problems 11
Single-Line Telephone Does Not Ring 11
Possible Cause 1: Ringer is turned off.
What to do: Turn on the ringer.
■ If the telephone rings, the problem is solved.
■ If the telephone still does not ring, go to Possible Cause 2.
Possible Cause 2: Call Forwarding is turned on.
What to do: Check to see if Call Forwarding is turned on.
■ If Call Forwarding is turned on, turn it off.
■ If Call Forwarding is not turned on, go to Possible Cause 3.