Troubleshooting
Other Telephone Problems
11-15
Trouble Hearing Called Party Answer 11
Possible Cause 1: If you are using a speakerphone, there may be environmental factors that affect
the performance of the speaker or microphone.
What to do: Check to see if you are using proper speakerphone technique:
■ Avoid places with high background noise.
■ Avoid talking before the other person is finished speaking.
■ Face the telephone and stay within two feet of it.
■ Place your telephone at least six inches from the edge of your desk.
If the problem is not solved, go to Possible Cause 2.
Possible Cause 2: If the system is set for touch-tone dialing, you may have a faulty telephone or
cord. See “System Telephone Does Not Work” on page 11-6. If the system is set for rotary dialing,
the Rotary Dialing Timeout interval is too long.
What to do: Reset the interval by using Rotary Dialing Timeout (#108).
■ If you can hear the called party answer, the problem is solved.
■ If the problem is not solved, call the helpline number listed on the front, inside cover.
Automatically Dialed Calls Beginning with
Star Codes Are Misrouted 11
Possible Cause: The Star Code Dial Delay setting is not inserting a long enough pause, allowing
part of the telephone number to be dialed before the second dial tone from the central office is
established.
What to do: Use Star Code Dial Delay (#410) to increase the Star Code Dial Delay setting.
Using the Recall Feature Has No Effect 11
Possible Cause: Recall Timer Duration setting is too short.
What to do: Increase the Recall Timer Duration (#107) by 100 milliseconds.
■ If the Recall feature works, the problem is solved.
■ If the Recall feature still does not work, continue increasing the Recall Timer Duration by
increments of 100 milliseconds until the problem is solved.
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