Avaya Aura Communication Manager 7.1 - Public Numbering

DDT; Reviewed:
SPOC 10/18/2017
Solution & Interoperability Test Lab Application Notes
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CM71SM71-VzIPCC
The following abridged screen shows Page 2 for agent-loginID 20001. Note that the Skill Number
(SN) has been set to 1.
To enable a telephone or one-X® Agent client to log in with the agent-loginID shown above,
ensure that Expert Agent Selection (EAS) Enabled is set to y as shown in the screen below.
6.10. Public Numbering
In the reference configuration, the public-unknown-numbering form, (used in conjunction with the
Numbering Format: public setting in Section 6.8.1.2), is used to convert Communication
Manager local extensions to Verizon public numbers, for inclusion in any SIP headers directed to
the Verizon Business IPCC Services via the public trunk.
Step 1 - Enter change public-unknown-numbering 5 ext-digits xxxxx, where xxxxx is the 5-
digit extension number to change.
change system-parameters features Page 11 of 19
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled? y
Minimum Agent-LoginID Password Length: 4
change agent-loginID 20001 Page 2 of 2
AGENT LOGINID
Direct Agent Skill: Service Objective? n
Call Handling Preference: skill-level Local Call Preference? n
SN RL SL SN RL SL
1: 1 1 16: 31: 46:
2: 17: 32: 47:
3: 18: 33: 48:
change agent-loginID 20001 Page 1 of 2
AGENT LOGINID
Login ID: 20001 AAS? n
Name: Agent 1 AUDIX? n
TN: 1 Check skill TNs to match agent TN? n
COR: 1
Coverage Path: 1 LWC Reception: spe
Security Code: LWC Log External Calls? n
Attribute: AUDIX Name for Messaging:
LoginID for ISDN/SIP Display? n
Password:
Password (enter again):
Auto Answer: station
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system
Forced Agent Logout Time: :