DDT; Reviewed:
SPOC 10/18/2017
Solution & Interoperability Test Lab Application Notes
©2017 Avaya Inc. All Rights Reserved.
VDN 10004, shown below, is associated with vector 4.
In this simple example, vector 4 briefly plays ring back, then queues the call to skill 1.
Announcement 11004 is a simple recurring announcement. If an agent is immediately available to
handle the call, the call will be delivered to the agent. If an agent is not immediately available, the
call will be queued, and the caller will hear the announcement. Once an agent becomes available,
the call will be delivered to the agent.
The following screen illustrates an example agent-loginID 20001. In the sample configuration, an
Avaya one-X® Deskphone logged in using agent-loginID 20001 and the configured Password to
staff and take calls for skill 1.
display vector 4 Page 1 of 6
CALL VECTOR
Number: 4 Name: Sales
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 # Wait hearing ringback
02 wait-time 2 secs hearing ringback
03 # Simple queue to skill with recurring announcement until available
04 queue-to skill 1 pri m
05 announcement 11004
06 wait-time 30 secs hearing music
07 goto step 5 if unconditionally
08 stop
display vdn 10004 Page 1 of 3
VECTOR DIRECTORY NUMBER
Extension: 10004
Name*: Sales
Destination: Vector Number 4
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
To Next Page
Loading...
