Breakdown & Servicing page 35
Breakdown (UK) – Phone 01582 430900
If your vehicle breaks down do not instruct a 3
rd
party (a dealer, garage or friend)
to fix the problem. Phone your provider immediately. Failure to do so will
invalidate your warranty.
When phoning the Service Department with a problem
Do:
Be as clear as possible to explain the problem
Listen to the Service Operator. They will ask you a series of questions.
Answer them as precisely as possible. This helps determine the problem so
the Service Engineer can bring out the correct parts.
Remember:
When your vehicle is under guarantee there are certain situations where it
will not be covered such as tyres or damage. Make sure you understand
what you are covered for.
Before you book an engineer for a possible fault make sure there is a
legitimate problem. If the engineer does not find anything wrong you will be
charged for a call out.
Servicing (UK) – Phone 01582 430900
This vehicle is designed for minimum maintenance but it is essential that a
qualified engineer service the vehicle once a year. If the vehicle is used constantly
we recommend twice-yearly maintenance.
Make sure the engineer fills in the Handbook on completion for all servicing
carried out on this vehicle.
Keep all receipts for servicing and repairs with this handbook. This may add value
when selling the vehicle and may be required in the event of a warranty claim.
On completion of the service, test the vehicle before the engineer leaves and
make sure you are satisfied with the work carried out.
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