AVer TR320 - Troubleshooting

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Troubleshooting
1. How many cameras can I connect?
 Currently, we can connect up to 256 cameras with AVer PTZ Management.
2. Why is there no camera shown after auto-search?
 Please make sure AVer PTZ Management and camera are on the same
LAN segment.
3. Why is the camera status always in off status?
 Please make sure AVer PTZ Management and camera are on the same
LAN segment.
 Please check
VISCA over IP
is enabled. The web setting interfaces vary
depending on models.
 If AVer PTZ Management and camera are not at the same LAN segment,
please check UDP and TCP ports are not blocked by the firewall.
 VISCA Control port: 52381
 CGI port: 80
 RTSP port: 554
4. Why can’t I click “
Click Track
”?
 Click Track function can only be used when Tracking is enabled. Please
refer to <
Supported AVer Cameras
> to check supported models.
5. What should I do when “
IP Conflict
” message appears?
 An IP conflict arises when two devices share the same IP address, which
is probably caused by an internal error of the DHCP server. In that case, a
warning message will pop up. You can change, delete or add a camera IP
address again via
AVer IPCam Utility
to resolve the IP conflict.