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Troubleshooting
• Verify Power - Pg. 5 & 9
o Verify POE Switch is correct - Pg. 11
• Verify Connections - Check that all cables are properly connected
o TX Indicator Troubleshooting Lights - Pg. 5-6
o RX Indicator Troubleshooting Lights - Pg. 9-10
• Not passing video, this may be an EDID issue. Out of the box the default is EDID BYPASS. Try a canned EDID or
copy the connected displays EDID - Pg. 8
• IR Issues - Verify correct connections - P.14 & 15
o Visibly flashing Emitters may not function properly, try the IR Cables that come in the box
• Extracted Audio Issues - Pg.16-17
o Verify Source is set to output 2ch PCM
Note: This unit does NOT downmix
• Still having issues, contact us
o Support Direct - +1-605-977-3477
+1-605-274-6055
o Submit a support request ticket
https://support.avproedge.com/hc/en-us/requests/new
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