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2. AXN will contact the customer upon receipt of the RMA Request Form, and
will issue an RMA number if the RMA Request Form is completed and
delivered as requested.
3. Please take or ship RMA product to AXN or any AXN authorized service
center with RMA number clearly and marked on the outside of the packing. All
RMA products should be returned in secured packaging, preferably in the
original package, with the complete set of accessories. We recommend that
you insure the package in case of loss or damage during shipping.
4. Upon receiving the RMA product, if the correct RMA number is clearly
marked on the packaging, and if the repair payment is pre-paid or is enclosed
with the package, depending on the condition of the defects, AXN will repair or
replace all RMA products, and ship the product back to the customer.
5. For additional information or the name of the nearest AXN service center,
please contact your AXN dealer or AXN Customer Service.
Before contacting us:
In many cases, your product may not need repair. Before contacting us, please
consult the troubleshooting section in your user’s guide or AXN’s FAQ webs
page to see if you can easily remedy the problem yourself.
AXN technical support services:
During the period of product warranty, we support your basic configuration,
setup and troubleshooting questions; and when necessary, we will provide you
with all the instructions on how to return your product for repair.
For customer service and support inquiries, please call 1-909-869-6600 or
e-mail us at
customerservice@axionzone.com
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY OF THE CONSUMER. AXN SHALL NOT BE
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.
EXCEPT TO THE EXTENT PROHIBITED BYAPPLICABLE LAW,
ANYIMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
DURATION TO THE DURATION OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or allow limitations on how long an implied warranty
lasts, so the above limitations or exclusion may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights, which vary
from state to state.
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