Axis 0810-004 - Storage and Sensor Issues

AXISM1065-LWNetworkCamera
Troubleshooting
Noaudio
Incorrectsetup
Checkthesoundcardinthecomputer.Ensurethatmuteisnotselectedandthatthevolume
settingsarecorrect.
CheckthatEnableaudiosupportisselectedunderSetup>SystemOptions>Security>Audio
Support.
CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.
Pooraudioquality
Stuttering
Reducethenumberoflistenersandviewers.Decreaseimageresolutionandcompression.
Unsynchronizedaudioand
videousingH.264
Synchronizetheproduct’sdateandtimesettingswithanNTPserver.GotoSetup>System
Options>Date&Time.
Distortedaudio
CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeAbouteventsonpage40.
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
NO NO
NO
TICE TICE
TICE
Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.
PIRSensorsensitivity
ThePIRsensorrarelytriggers
ornotatall
SinceIRlightisblockedbyglass,thePIRsensorwillnotworkiftheproductisplacedbehind
awindoworsimilar.
68