Axis M31-LVE Series User Manual

AXISM3104-LVENetworkCamera
Troubleshooting
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceConsiderationsonpage64.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
SetaCaptureModethatprioritizesframerate.Changingthecapturemodetoprioritizeframerate
willlowerthemaximumresolution.SeeCaptureModeonpage20.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecicationsonpage62.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.
Disturbedfocus
Setthefocusmanuallybyturningthefocusring.
SeeHardwareOverviewonpage7
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeEventsonpage38.
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
NO NO
NO
TICE TICE
TICE
Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.
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Axis M31-LVE Series Specifications

General

Brand	Axis
Model	M31-LVE Series
Category	Security Camera
Language	English