Axis Q19 series - User Manual

Other manuals for Axis Q19 series

Questions and Answers

K
Kristin PriceAug 8, 2025
How to fix Axis Q19 Thermal cameras accessible locally but not externally?
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  Douglas ReedAug 9, 2025
  To resolve issues where the Axis thermal camera is accessible locally but not externally, first enable the NAT-traversal feature. This feature automatically configures the router to allow access to the camera. You can find this setting under Setup > System Options > Network > TCP/IP Advanced. Also, verify the Internet firewall settings with your system administrator and check if you need to configure the default router settings.
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jason28Aug 13, 2025
How to solve problems setting the IP address of Axis Q19 Thermal cameras?
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  Henry BrownAug 13, 2025
  If the Axis thermal camera's IP address setting is causing issues, and you are using ARP/Ping, retry the installation, ensuring the IP address is set within two minutes of powering on the camera and that the Ping length is set to 408. If the camera is on a different subnet, contact your network administrator for an appropriate IP address. If the IP address is already in use, disconnect the camera, run the Ping command to confirm, and obtain a new IP address if necessary. To avoid IP address conflicts, set the static IP address to 0.0.0.0. If DHCP has changed the IP address, use AXIS IP Utility to locate the camera and disable DHCP in the TCP/IP settings, or configure IP address change notification. For other networking problems, test the network cable with another device.
H
Harry JuarezAug 17, 2025
What to do if no images are displayed on the web page of Axis Q19?
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  Jonathan WatsonAug 17, 2025
  If no images are displayed on the web page for your Axis thermal camera, and you are using Internet Explorer, enable ActiveX controls in your browser settings. Also, ensure that the AXIS Media Control (AMC) component is installed. If installing ActiveX components is restricted, configure your camera to use a Java applet for updating the video images under Live View Config > Layout > Default Viewer for Internet Explorer.
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Krystal BrownAug 21, 2025
Why do I have problems with the H.264 format on my Axis Q19 Thermal cameras?
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  Emily JacksonAug 21, 2025
  If you're experiencing problems with the H.264 format on your Axis thermal camera, first check that the correct network interface is selected in the AMC control panel applet (streaming tab). If you're having trouble with multicast H.264, verify with your network administrator that the multicast addresses used by the camera are valid for your network. For poor rendering of H.264 images, set the color depth on clients to 16-bit or 32-bit color. If you notice image degeneration, decrease the GOV length.
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christineharrisAug 27, 2025
What does it mean if the Status and Network indicator LEDs are flashing red rapidly on Axis Thermal cameras?
- S
  Sara OwensAug 27, 2025
  If the Status and Network indicator LEDs are flashing red rapidly on your Axis thermal camera, this could indicate a hardware failure. In this case, contact your Axis dealer. It could also mean that a firmware upgrade has been interrupted or the firmware is damaged. Refer to the Emergency Recovery Procedure to resolve this.
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David BakerAug 30, 2025
What to do if the Power indicator is not constantly lit on Axis Thermal cameras?
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  Sara VillaAug 30, 2025
  If the Power indicator on your Axis thermal camera is not constantly lit, check your power supply.
B
Bruce SnowSep 3, 2025
What to do if images are missing in uploads from Axis Thermal cameras?
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  Lisa WilliamsSep 3, 2025
  If you are missing images in uploads from your Axis thermal camera, try lowering the frame rate or the upload period. This issue can occur when trying to use a larger image buffer than is actually available.

Axis Q19 series Specifications

General

Image sensor	Uncooled microbolometer
Pixel size	17 µm
Sensor type	Uncooled microbolometer
Spectral range	8–14 µm
Frame Rate	30 fps
Network Interface	10/100 Mbps Ethernet
Power over Ethernet	IEEE 802.3af
Thermal sensitivity (NETD)	<50 mK
Video compression	H.264, MJPEG
IP rating	IP66
Power	PoE (Power over Ethernet)
Temperature measurement	Yes
Ingress protection	IP66
Operating Conditions	-40°C to +55°C