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Axis Q19 series User Manual
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51
AXIS Q19 Series - Troubleshooting
Axis Support
If you contact Axis support, please help us resolve your problem expediently by providing a
Server Report
and a detailed
description of the problem.
The Server Report contains important information about the
server and its software, as well as a list of the current
parameters. The Access Log is also in
cluded in the Server Report. Go to
Setup > System Options > Support > Support
Overview
to generate a Server Report.
50
52
Table of Contents
Intellectual Property Rights
2
Table of Contents
3
Product Overview
5
Key Features
5
Hardware Overview
7
Unit Connectors
8
LED Indicators
10
Accessing the Camera
11
Access from a Browser
11
Access from the Internet
12
Setting the Root Password
12
The Live View Page
14
Video Streams
16
How to Stream H.264
16
Motion JPEG
16
Alternative Methods of Accessing the Video Stream
17
Setup Tools
18
Basic Setup
18
Video & Audio
19
Video Stream
19
Stream Profiles
21
Camera Settings
21
Overlay Image
22
Privacy Mask
22
Audio Settings
22
Audio Clips
23
Live View Config
25
Layout
25
PTZ (Pan Tilt Zoom)
28
Installing a Pan/Tilt Device
28
Preset Positions
28
Guard Tour
29
Advanced
29
Driver Selection
29
Control Queue
29
Applications
31
Events
32
Event Servers
32
Event Types
32
Triggered Event
33
Camera Tampering
34
Motion Detection
35
Port Status
36
Recording List
37
Continuous Recording
38
System Options
39
Security
39
Audio Support
40
Date & Time
41
Network
41
Storage
46
Ports & Devices
46
LED Settings
46
Maintenance
46
Support
47
Advanced
48
About
48
Resetting to the Factory Default Settings
49
Troubleshooting
50
Checking the Firmware
50
Upgrading the Firmware
50
Axis Support
51
Symptoms, Possible Causes, and Remedial Action
52
Technical Specifications for AXIS Q1910/-E
54
Technical Specifications for AXIS Q1921/-E
57
Technical Specifications for AXIS Q1922/-E
60
General Performance Considerations
62
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Axis Q19 series Specifications
General
Brand
Axis
Model
Q19 series
Category
Thermal cameras
Language
English
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