Axis Q3708-PVE - Page 52

AXISQ3708-PVENetworkCamera
Troubleshooting
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceConsiderationsonpage54.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
SetaCaptureModethatprioritizesframerate.Changingthecapturemodetoprioritizeframerate
willlowerthemaximumresolution.SeeCaptureModeonpage18.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecicationsonpage53.
Productdoesnotstartup
ProductdoesnotstartupIftheproductdoesnotstartupkeepthenetworkcableconnectedandre-insertthepowercable
tothemidspan.
Videoandimageproblems,general
Blackimagewithtext
indicatinginadequatepower
supply
Checkcablesandrestartpowersourcingequipment.
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeEventsonpage3
1.
Productdoesnotfunction
Theambienttemperatureis
toolow.Certainhardware
functionsaresuspended.
Waituntiltheproductissufcientlyheated.
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