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Billy ThompsonAug 9, 2025
Why can't I perform inclusion and association for my Axis accessory?
- JJared CarterAug 9, 2025
If you're having trouble with inclusion and association of your Axis accessory, it might be due to a few reasons. First, the device may still be connected to or accidentally included in a previous network; in this case, exclude the device before attempting to include it again. Another possibility is an incorrect PIN code; double-check that you've entered the correct PIN. Also, ensure that the battery isn't depleted and replace it if necessary. Finally, verify the battery polarity and re-fit the battery with the correct polarity.