06 Frequently Asked Questions
Q1 I replaced my old router with Azores
Router.After connecting network cable
from DSL/PON/Cable gateway to the
Azores Router, the LED is keep flashing
red.What should I do?
Answer:For some cable carriers limit the number of
in-home device to one. This problem may happen if
you replace your old router with Azores Router.In
this case, you need to power down the cable
gateway,leave it powered down for 15 seconds and
power back it up. Afterwards, power down and on
the Azores Router,then you should see the LED
turns steady green pretty soon.
Q2 How to reset the device?
Answer: WhenAzores Router is powered on,
pushing the “Reset” hole on the bottom of the
device with a needle. The LED starts to flash green
and hold for 5 more seconds. Release when the
LED turns off. The LED will become steady red and
will then start to blink green. Wait for about 2
minutes, then the factory default reset is completed.
Q3 Mobile phones and other devices are
connected to the router but cannot
access the Internet.
Answer: (1) Check whether the Azores Router's
WAN Port is connected to your Broadband
Gateway. The Azores Router's network port should
be connected to your Broadband gateway (i.e.
DSL/Cable modem, PON gateway) with a network
cable.
(2) If PPPoE Internet access is needed, you need
to check whether the broadband account and
password are filled in correctly;Otherwise, check
whether the Internet status of your Broadband
Gateway is normal.
(3) Make sure the broadband service is normal and
you have paid Internet bill.
(4) When all above are normal, try reboot the
device and then check the network once it powers
back on.
Q4 How to manage Azores Router
network?
Answer: Connect your device to the Router using
wireless or wired connection. Open an Internet
browser and enter http://192.168.0.1(or
http://azoresrouter.com). You can modify WAN
configuration, router configuration, single SSID for
2.4G and 5G network, guest Wi-Fi network, and
retrieve your wireless network status.
Q5 Azores Router APP cannot control
Azores Router.What should I do?
Answer: Please check your phone is connected to
WiFi normally, and use the correct password for
login.
Q6 If the way that you connect to the
network is different from shown in the
figure in “ONE ROUTER SETUP
STEPS”,or the IP address conflicts with
the address of the deployed home
router/gateway,how to configure Internet
access?