If you experience a problem with your G3, please follow the troubleshooting steps below to restore
performance. If further assistance is required, contact Zodiac Customer Service. Please have your serial
number and date of purchase available when you call.
Problem Solution
Cleanerdoesnotmoveormovesslowly. •Confirmthatthemaindrainisclosed.
•UseFlowGaugetoensureproperflow.Note:Inwater
60° F (16° C) or less, it may be necessary to increase
flow to compensate for the reduced flexibility of the
hose and diaphragm.
•Checkdiaphragmfordamageorwear.
•Backwashfilterandemptypumpbasket.
•Checkforairinsystem.Ifwaterlevelinpumpbasket
drops or you see excessive air bubbles in the pump
basket or coming from the return lines, there is air in the
system. Check hose connections, tighten all fittings at
pump and check gasket in pump basket for wear.
Cleanerpatterns,doesnotcoverentirepool. • UseFlowGaugetoverifyproperflow.Increaseflowto
improve climbing. Reduce to move cleaner off the walls.
•Ensurereturnfittingsaredirecteddown.Adda
return diverter if necessary.
•Makesurehoseisnotkinkedorcoiled.Layinsunto
straighten if necessary.
•Verifycorrecthoseweightpositioning.
• Movehoseweightawayfromcleanerslightly.Fordeep
pools add a weight.
• Confirmproperhoselength.
Cleanergetsstuckatsteps. • UseFlowGaugetoverifyproperflow.
• Confirmproperhoselength.Shortenifnecessary.
• Usereturnjetstoguidecleaner.
Cleanerstaysonwallsoredgeofpool. • UsingFlowGaugeasguide,reduceflowtothecleaner.
•Verifycorrecthoseweightpositioning.
• Movehoseweightawayfromcleanerslightly.
Cleaner won’t climb walls. Note: Climbing ability may be limited in some vinyl pools
and pools with safety ledges.
• UsingFlowGaugeasguide,increaseflowtocleaner.
•Verifycorrecthoseweightpositioning.
Troubleshooting
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