Page 20 For technical questions, please call 1-888-866-5797. Item 64940
SAFETY OPERATION MAINTENANCESETUP
Troubleshooting
Problem Possible Causes Likely Solutions
Tool will not start. 1. Battery Pack not properly
connected.
2. Battery Pack not properly charged.
3. Battery Pack stopped working.
4. Internal damage or wear.
1. Remove Battery Pack, make sure
there are no obstructions, reinsert the
Battery Pack and press firmly until
the Battery Pack locks in place.
2. Make sure Charger is connected and
operating properly. Give enough time
for Battery Pack to recharge properly.
3. Dispose of old Battery Pack
properly or recycle. Replace Battery Pack.
4. Have qualified technician service tool.
Motor runs, but Saw
Chain does not rotate.
1. Saw Chain tension too tight.
2. Guide Bar and/or Saw Chain
damaged.
3. Gear train failure.
1. Adjust Saw Chain tension.
2. Inspect Guide Bar and Saw Chain
for damage. Replace Guide Bar
and Saw Chain if necessary.
3. Have qualified technician service tool.
Motor runs, Saw Chain
rotates but does not
cut or cuts poorly.
1. Saw Chain not tensioned properly.
2. Saw Chain dull.
3. Saw Chain installed backwards.
1. Tension Saw Chain properly.
2. Have the cutters sharpened by a
qualified technician or replace.
3. Reverse direction of Saw Chain.
Saw Chain comes
off Guide Bar.
1. Saw Chain tension too loose.
2. Guide Bar and Saw Chain
not installed correctly.
1. Adjust Saw Chain tension.
2. Review and correct Guide Bar
and Saw Chain installation.
Guide Bar and Saw
Chain running hot
and smoking.
1. Saw Chain tension too tight.
2. Oil Reservoir empty.
1. Adjust Saw Chain tension.
2. Check / refill Oil Reservoir.
Chainsaw stops
while cutting.
Forcing tool to work too
fast causing overload.
Release Trigger to reset internal circuit
breaker. Allow tool to work at its own rate.
Oil leaking from Oil
Reservoir Cap
Oil Reservoir Cap Gasket damaged. Replace Gasket.
Follow all safety precautions whenever diagnosing or servicing the tool.
Disconnect Battery Pack and Charger power supply before service.
Record Product’s Serial Number Here:
Note: If product has no serial number, record month and year of purchase instead.
Note: Some parts are listed and shown for illustration purposes only, and are not
available individually as replacement parts. Reference UPC 193175517111.
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