32 Beachcomber Hot Tub Owner’s Guide www.beachcomberhottubs.com 33
EASY GUIDELINES TO ENSURE PERFORMANCE OF GUARANTEE
To receive service from a qualified Beachcomber service representative, your Beachcomber Hot Tub must be registered and you
may be asked to provide an original bill of sale. Your Beachcomber Protection Guarantee starts from the original date of delivery.
You may be assessed a reasonable travel cost for service at your home. It is the hot tub owner’s full responsibility to provide
unencumbered access to the equipment for service, removal, and/or re-installation of the hot tub for required repairs. If Beachcomber
determines that repair of the hot tub is not feasible, we reserve the right to provide a replacement hot tub equal in value to the current
fair market value.
In this case the owner is responsible for expenses including removal, shipping and reinstallation of the existing or replacement hot
tub. Upon replacement of a hot tub, the Guarantee will cover the remaining portion of the existing Guarantee from the original
installation date.
The Guarantee does not cover fading from natural aging and/or damage from excessive chemical use on all hot tub finishes, fixtures,
steps and the Heatshield Cover, or crazing of the acrylic surface as these are not considered defects in materials and workmanship.
Beachcomber Hot Tubs installed for commercial applications are excluded from all Guarantee coverage. The Beachcomber Protection
Guarantee cannot anticipate, nor does it cover damage or failure that has occurred as a result of product abuse, accidents, power
disturbances, vandalism, acts of God or nature and other causes which are out of any manufacturer’s control.
All Beachcomber Hot Tubs must be used, installed and maintained as directed by the supplied Owner’s Guide to receive Guarantee
coverage. This Beachcomber Premium Guarantee is valid only in the country of purchase. The Guarantee must be purchased and
registered within 30 days of the original hot tub purchase date. Service after the sale is the responsibility of the store from whom you
purchased your Beachcomber Hot Tub.
All Guarantees must be registered online at www.beachcomberguarantee.com/register within 30 days of delivery.
Read this important information for your safety and convenience:
1. Read this Owner’s Guide thoroughly and follow the safety guidelines provided.
2. If you have questions not covered in this guide, call your local store, or. in North America, call 1.800.663.6557, or (604)591-8611.
3. Follow water care instructions and label instructions. Failure to do so can result in damage to the hot tub or the equipment.
4. Always leave your Heatshield open half way when shocking your water.
5. Always supervise children in and around a hot tub. Do not allow children to use the hot tub unsupervised.
6. Test your GFCI circuit protector at least once a month to ensure it is working correctly.
7. Rinse your Microfilter once a week to maintain water clarity.
8. Always check the water temperature before entry. Always check the sanitizer level for adequate levels. Failure to do so can cause
respiratory and skin problems or disease.
9. Do not walk or sit on or put heavy weight on the Heatshield cover. This can cause the foam inserts to break.
10. Do not leave the hot tub exposed to the sun if empty. Always cover the hot tub with your Heatshield cover.
11. Always supervise children in and around a hot tub or pool.
12. Do not attempt to repair or service equipment. Consult your local Beachcomber store for expert and qualified service.
13. Do not attempt to drain and refill your hot tub during freezing temperatures.
14. Avoid using glassware in or around your hot tub. Do not enter a hot tub if the temperature is higher than 1040 F / 400 C.
15. Do not operate the hot tub with inadequate water level.
16. Do not use drugs or alcohol in or around a hot tub.
Save These Instructions
The Beachcomber Guarantee
We don’t hide behind the spa industry standard ‘disclaimers’. Beachcomber is and always will be a company built on care for the health,
happiness, and well-being of our customers, staff, stores and corporate partners. This is not an abstract ideal, but a very real presence that
you should expect to experience in all your dealings with Beachcomber.
We are family owned, and do not answer to distant shareholders. We support our customers and their ongoing satisfaction with the finest
quality, and the best value in the most comfortable hot tub, worldwide. Our independently owned stores hold the same integrity, values and
care for the Beachcomber Hot Tub owner, as we do. In fact, since 1978 we have looked after our customers and treated them like family.
LIFETIME SHELL STRUCTURAL GUARANTEE
Beachcomber guarantees to the original owner that the Structural Laminated Fiberglass Composition of your hot tub will never leak. If a failure
occurs, we will supply the materials and technical labor for the repair.
5 YEAR ACRYLIC SURFACE GUARANTEE
Beachcomber guarantees that the hot tub’s acrylic finish will be free from defects in materials and workmanship for five years from the date of
delivery. If a failure occurs, we will supply the materials and technical labor for the repair.
100% COMPONENT GUARANTEE
Beachcomber guarantees the following factory installed components: Management System, Massage Pumps, Hush Pump™, Motors, Heater
Assembly, Control Panels, EverLite™, Eclipse Lighting™, Guiding Lite™, Garden EverLite™, Enviroskirt™ Cabinetry, Ozone Generator,
ClearTech™ UVC Water Care System, Quintessential™ AirConnect Surround Sound Music System, Internal and External Plumbing, and Light
Lenses; will be free from defects in materials and workmanship for two years from the date of delivery. If a failure occurs, we will supply the
materials and technical labor for the repair. An Ozone Generator uses consumable Corona Discharge Chips that are not covered under the
Guarantee; the ClearTech™ UVC Water Care System uses consumable Bulbs that are not covered under the Guarantee.
100% EXCHANGE GUARANTEE
Beachcomber guarantees that the factory supplied hot tub Heatshield™ Cover, Jetting Massage Inserts, Steps, Filter Baskets, Microfilter™ Lid
and Remote Controls will be free from defects in materials and workmanship for two years from the date of delivery. If a failure occurs, you can
exchange the failed component at your local Beachcomber Store.
100% OWNER TRANSFER OPTION
The remaining portion of the Beachcomber Protection Guarantee is transferable to a new owner for a small fee, once in the life of the Guarantee.
It is the new owner’s responsibility to contact a Beachcomber representative to arrange for a customer-paid installation inspection of the hot tub
to activate the Guarantee transfer. The transfer fee, hot tub serial number and inspection sheet must be received by the Beachcomber Guarantee
office within 60 days of ownership transfer to be valid.
SIMPLICITY GIVES YOU PEACE OF MIND
Typical limited spa industry warranties protect the manufacturer, not the customer. They are often ambiguous and filled with outright
exclusions, limitations and disclaimers in their product. Beachcomber understands that buying a hot tub is a major purchase, and few people
understand what can go wrong. We strive to look after our customers, and that is why The Beachcomber Protection Guarantee is designed
to protect you, not us. We are proud of the position Beachcomber has taken in looking after our customers before, during, and after they
purchase our hot tubs.
The Beachcomber Protection Guarantee protects you 100% of the time, and is included with all of our 700, 500 and 300 series hot tubs.
Register your Standard Guarantee Online
Register online in order to activate your Beachcomber Guarantee: www.beachcomberhottubs.com/register
Online registration must be completed within 30 days of hot tub delivery. Before you go online, ensure you have two things:
1. A scanned copy or photo of the Beachcomber Hot Tub Setup and Install Checklist.
(A Beachcomber Hot Tub representative will have completed the Checklist and given you a copy)
2. A scanned copy or photo of the Sales Invoice.
For all other questions, please call our Guarantee department: 1-800-663-6557
or visit us online for more information: www.beachcomberhottubs.com
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