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11 FAQ
11.1 What type swimming pool is suitable?
Available for all shapes of pools, and pools of vinyl, fiberglass, ceramic and other materials.
11.2 Why does the robot not move or move slowly at the pool floor?
Please turn off the pool circulation or heating system before cleaning.
The robot may be stuck by the drain or other obstacles on the pool floor. If it does not
get out of the trap successfully after a few minutes, please help it manually by using the
hook. And the robot will resume cleaning after getting out of the trap.
If the pool is too dirty, the robot will quickly suction up debris and sludge. Please check
the filter basket promptly to see if it needs cleaning.
11.3 Why is there water in the new machine?
As each machine needs to undergo strict testing before leaving the factory, including
underwater testing, etc., there will be a small amount of residual water stains, which is
normal, please feel free to use it.
10 Storage
Find an appropriate indoor storage space that is cool, dry, and shielded from direct
sunlight, rain, frost.
Keep the robotic pool cleaner away from extreme temperatures, open flames, and
places accessible to children.
Properly protect it from dust when stored for a long period of time.
Power off and disconnect it from the power source when storing. Please check the
battery level at least every 6 months and charge the battery to around 50%.
11.4 Why doesn't the robot follow the S-shaped path during pool floor cleaning?
In cases where the connection between the pool floor and walls is curved or the pool
shape is too complex, the robot will switch to DeepSense Mode for a better cleaning.
The robot is in MultiZone Mode cleaning.
11.5 Why can't the robot be charged?
Please check if the robot is properly plugged in.
Ensure that the robot is correctly positioned on the charge dock.
Examine whether the charging pins of the dock and the robot are rusted or soiled.
If so, please clean them before attempting to charge again.
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