Troubleshooting
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3. Unplug the power to your Router, wait 10 seconds, and then
reconnect the power. This will cause the Router to reattempt
communication with the modem.
If the “WAN” light on the Router is not lit after completing these
steps, please contact Belkin Technical Support.
4. Try shutting down and restarting your computer.
Problem:
• The Easy Install Wizard completed installation, but my web
browser doesn’t work.
• I am unable to connect to the Internet. The Router’s “WAN” light
is on and the “Connected” light is blinking.
Solution:
If you cannot connect to the Internet, the “WAN” light is on, and
the “Connected” light is blinking, the problem may be that your
connection type may not match the ISP’s connection.
• If you have a “static IP address” connection, your ISP must
assign you the IP address, subnet mask, and gateway address.
Please refer to the section entitled “Alternate Setup Method” for
details on changing this setting.
• If you have a “PPPoE” connection, your ISP will assign you a
user name and password and sometimes a service name. Make
sure the Router connection type is configured to PPPoE and the
settings are entered properly. Please refer to the section entitled
“Alternate Setup Method” for details on changing this setting.
• You may need to configure your Router to meet the specific
requirements of your ISP. To search our Knowledge Base for
ISP-specific issues, go to: http://web.belkin.com/support and
type in “ISP”.
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support.
Problem:
• The Easy Install Wizard completed, but my web browser doesn’t
work.
• I am unable to connect to the Internet. The “WAN” light on my
Router is blinking and the “Connected” light is solid.
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