The induction hob
cannot be turned on.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and
the problem persists, call a
qualified
technician.
The touch controls
are unresponsive.
Unlock the controls. See section
‘Using your induction cooktop’ for
instructions.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area
is dry and use the ball of your
finger when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and
smooth bases. See ‘Choosing the
right cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob
makes a low
humming noise
when used on
a high heat setting.
This is caused by the
technology
of induction cooking.
This is normal, but the noise
should quieten down or disappear
completely when you decrease
the heat setting.
Fan noise coming
from the induction
hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned
the
induction hob off.
This is normal and needs no
action. Do not switch the power to
the induction hob off at the wall
while the fan is running.
Pans do not become
hot and appears in
the display.
The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot
detect the pan because it is too
small for the cooking zone or
not properly centred on it.
Use cookware suitable for
induction cooking. See section
‘Choosing the right cookware’.
Centre the pan and make sure
that its base matches the size of
the cooking zone.
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