BenQ InstaShow WDC10C

Questions and Answers

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Danielle RiveraAug 20, 2025
What does it mean when my BenQ Conference System shows 'Pairing failed'?
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  Adam GilbertAug 20, 2025
  If the message "Pairing failed" appears on the display when pairing the InstaShow Host with the InstaShow Button on your BenQ Conference System, consider these solutions: * **Maximum Pairing Limit:** If the InstaShow Host has reached its maximum pairing limit, log into the web management, select Pairing Status, and delete unnecessary pairings. * **Wi-Fi Interference:** Ensure the transmission distance is within 8 meters and free of obstacles. * **Pairing Mode Timing:** Make sure the InstaShow Button enters pairing mode within two minutes of the InstaShow Host entering pairing mode.
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Ryan BallAug 22, 2025
Why is my screen not appearing when pressing the InstaShow Button on my BenQ InstaShow WDC10C Conference System?
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  hernandezkristaAug 22, 2025
  If your screen isn't showing when you press the InstaShow Button, here's what to check: * **System Lock:** Ensure the screen lock is disabled in Web Management under Advanced Settings. * **Button Connection:** Verify the InstaShow Button is paired correctly with the InstaShow Host. It might be connected to another host. * **Pressing Time:** Press and hold the Present key until the LED changes from green to blue.
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rvelezAug 25, 2025
How to fix audio not playing through BenQ InstaShow WDC10C even though the screen is showing?
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  Erik CordovaAug 25, 2025
  If you see the screen but can't hear audio from your BenQ Conference System, check these: * **Muted Audio:** Ensure the audio isn't muted on your laptop. Right-click the speaker icon to check. * **Audio Output:** Verify the laptop's audio output is set to the second screen (BenQ InstaShow™).
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Jamie PerryAug 26, 2025
What to do if BenQ InstaShow WDC10C Conference System shows 'No Signal' or blank screen?
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  Sandra PowellAug 26, 2025
  If you're seeing a "No Signal" message from the InstaShow Host or a blank gray screen on your BenQ Conference System, try these steps: * **Loose Connection:** Reconnect the USB-C™ cable of the InstaShow Button to ensure a firm connection. * **Second Monitor Detection:** Ensure your laptop detects the second monitor. Try reconnecting the USB-C™ cable or rebooting your laptop.
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Garrett CarlsonAug 28, 2025
Why is the LED indicator on my BenQ InstaShow WDC10C InstaShow Button blinking red?
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  nscottAug 28, 2025
  If the LED indicator on your InstaShow Button is blinking red, here's what you can do: * **InstaShow Host Status:** Ensure the InstaShow Host is powered on. * **Pairing:** The InstaShow Host should be paired with the InstaShow Button again. * **Wi-Fi Interference:** Make sure the transmission distance is within 8 meters and there are no obstacles causing Wi-Fi interference.
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Mary MillerAug 30, 2025
Why does my BenQ InstaShow WDC10C content disappear and the InstaShow Button blink red?
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  Jillian CollinsAug 30, 2025
  If your content disappears and the InstaShow Button's LED blinks red on your BenQ Conference System, it indicates a lost wireless connection. Here's how to resolve it: 1. The InstaShow Host will attempt to restore the Wi-Fi connection automatically. 2. If that doesn't work, unplug the InstaShow Button from your laptop and try again. Also, ensure the transmission distance is within 8 meters without obstructions to avoid Wi-Fi interference.
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Jose CampbellSep 1, 2025
Why is the second screen (InstaShow) not detected after connecting the InstaShow Button to my BenQ InstaShow WDC10C?
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  Keith TranSep 1, 2025
  If your laptop isn't detecting the second screen (InstaShow™) after connecting the InstaShow Button, try the following: * **Check the Connection:** Ensure the USB-C™ cable of the InstaShow Button is securely connected. Reconnect it if necessary. * **Reboot Laptop:** Reboot your laptop. * **InstaShow Button Status:** Reconnect the USB cable of the InstaShow Button to ensure it is powered on.
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Debra FloresSep 2, 2025
How to fix screen lag and audio breakup on BenQ InstaShow WDC10C?
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  Sarah BrockSep 3, 2025
  If you are experiencing screen lag and audio breakup with your BenQ Conference System, it might be due to Wi-Fi issues. Here's how to address it: * Ensure the distance between devices is within 8 meters without obstructions. * Restart the InstaShow Host to rescan the Wi-Fi 5G channel. * Rescan the Wi-Fi channel via Web Management > Wireless Network > Wi-Fi Radio Setup > toggle the Rescan button.
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jacksonangelaSep 5, 2025
What to do if nothing is shown on the display with BenQ InstaShow WDC10C?
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  Amy RoseSep 5, 2025
  If nothing is displaying on the screen with your BenQ Conference System, check these items: * **Display Status:** Ensure the display is switched on. * **Input Selection:** Select the correct input on the display. * **Cable Connection:** Re-insert the HDMI cable between the InstaShow Host and the display device. * **Resolution Support:** If the display fails to show the InstaShow Host’s output resolution at 720p in "Guide Screen" or "Idle Screen", replace the display with one that supports output resolution at 720p. * **Network Standby Mode:** If the InstaShow Host is in Network Standby Mode, press the Present key of the InstaShow Button to start the presentation.
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Lance CarterSep 7, 2025
Why is nothing showing on the display with my BenQ Conference System?
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  Deborah TylerSep 7, 2025
  If nothing appears on the display when using your BenQ Conference System, consider the following: * **HDMI Standby Mode:** If the InstaShow Host is in HDMI Standby Mode, briefly press the power button on the InstaShow Host or power on the display. * **Power Status:** Ensure the InstaShow Host is powered on; briefly press the power button if it's off. * **Power Supply:** Change the power supply of the InstaShow Host to a power adapter if there is insufficient power.

Summary

Introduction and Product Overview

Product Features

Details the key features of the InstaShow™™ wireless presentation system.

Package Content

Lists all the items included in the InstaShow™™ package for setup.

Product Specifications

Device Overview

InstaShow Button Overview

Identifies and describes the parts of the InstaShow Button.

InstaShow Host Overview

Identifies and describes the parts of the InstaShow Host.

LED Indicators and Status

Explains the meaning of different LED states on the InstaShow Button and Host.

Installation Guide

Environment Check

Guidelines for checking environmental conditions before installing the InstaShow™™ kit.

Assembling InstaShow Host Antennas

Instructions for attaching the antennas to the InstaShow Host unit.

InstaShow Host Installation Methods

Describes different methods for positioning and mounting the InstaShow Host.

Ceiling Installation

Steps for mounting the InstaShow Host onto a ceiling.

Ceiling Mount Installation

Steps for attaching the InstaShow Host to a ceiling mount.

InstaShow Host Table Placement

Instructions for placing the InstaShow Host on a table.

InstaShow Host Wall;Trolley Mount

Guide for installing the InstaShow Host on a wall or mobile trolley.

Antenna Positioning for Signal

Guidance on positioning antennas to maximize wireless signal reception.

HDMI and Power Connection

Steps for connecting the display cable and supplying power to the InstaShow Host.

Assembling the Power Adapter

Instructions on how to assemble the plug for the power adapter.

Connecting HDMI Cable

How to connect the HDMI cable between the InstaShow Host and the display.

USB Power Supply

How to power the InstaShow Host using a USB type A jack.

Power Adapter Supply

How to power the InstaShow Host using a wall power adapter.

LAN Connection Setup

How to connect the InstaShow Host to a network via LAN.

InstaShow Button Setup

Guides on connecting and powering the InstaShow Button to a laptop.

InstaShow Device Pairing

Pairing on Table Setup

Steps for pairing InstaShow Button and Host when the Host is placed on a table.

Waking Up the InstaShow Host

How to wake the InstaShow Host from standby mode.

Storing Buttons in Cradle

Methods for storing InstaShow Buttons in the provided cradle.

Reset InstaShow Host

Procedures to reset the InstaShow Host to factory default settings.

Reset InstaShow Button

Procedures to reset an InstaShow Button to its original factory settings.

Presentation Control

Presentation Preparation

Ensures all devices are powered and ready for a presentation.

Start Presentation

Step-by-step guide on how to initiate a presentation.

Idle Presentation State

Describes the state when the presentation is paused or inactive.

InstaShow Video Playback

How to switch to and use Video mode for smooth HD playback.

Web Management

Accessing Web Management

General overview of accessing the web management interface.

Web Management Direct Login

Steps for logging into the web interface via a direct network cable connection.

Web Management LAN Login

Steps for logging into the web interface via a LAN connection.

Web Management Wireless Login

Steps for connecting to and logging into the web interface via Wi-Fi.

Web Management Getting Started

Web Management Top Buttons

Explains the function of the main command buttons in the interface.

Web Management Language Change

How to change the display language of the web management interface.

Web Management Logout

Procedure for safely exiting the web management session.

Function Bar Overview

System Information Panel

Displays system information, WAN, Wireless Network, and Screen Message details.

Screen Message Setup

How to set custom messages displayed on the screen.

WAN IP Configuration

How to configure the Wide Area Network (WAN) IP address settings.

Wireless Network Setup

Configuration options for the Wi-Fi SSID, security, and radio setup.

Pairing Management

Pairing Status

Displays the status of paired InstaShow Buttons and the Host.

Advanced Settings

Picture Quality Mode

Selects between Presentation, Video, or Low Power modes for visual output.

Frame Rate Settings

Configures the frame rate for video smoothness.

Screen Lock Control

Controls whether the InstaShow Host can be used for presentations.

EDID Management

Manages Extended Display Identification Data for display compatibility.

Standby Mode Settings

Configures the power-saving standby modes for the InstaShow Host.

Scheduling & System Time

System Time Settings

Sets the time zone and daylight saving for the device.

Periodic Restart

Configures automatic restart schedules for the InstaShow Host.

Tool Menu

Password Setup

How to change the login password for the web management interface.

Firmware & Driver Upgrade

Procedures for updating the device's firmware and drivers.

Configuration Backup

How to back up and import device settings.

Log Settings

Configures how system logs are saved and accessed.

Legal Announcement

Provides information on disclaimers and privacy policies.

Troubleshooting

Screen Display Issues

Solutions for issues where the screen is not appearing or is flickering.

InstaShow Button Issues

Troubleshooting steps for problems related to the InstaShow Button's LED or connection.

InstaShow Host Issues

Solutions for problems with the InstaShow Host's display or power.

EDID Detection Issues

Troubleshooting steps for issues related to EDID detection.

Pairing Failure

Solutions for when the pairing process fails or is interrupted.

Software Playback Issues

Troubleshooting for problems with video playback in Windows software.

Web Management Login Issues

Solutions for problems logging into the web management interface.