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100 Appendix 4: Basic Troubleshooting Checklists for X-Sign

Scheduling

[Content display abnormal] Please try to use another

video/picture format and upload it again.

[Cannot play after inserting a USB flash drive in standalone mode]

Please check if X-Sign mode on player is changed to “Standalone

Mode”.

[Cannot play after inserting a USB flash drive in standalone mode]

Please check the file name and file path.

[Content cannot displayed] Please launch a template on X-Sign

Designer, and check if the play mode “Repeat” is on.

If problems cannot be solved after performing the above actions,

please re-flash the system firmware.

Check item

Check if

completed

Does the

problem still

exist?

Ye s No

Check item

Check if

completed

Does the

problem still

exist?

Ye s No

[Content not showing] If the screen shows X-Sign wall paper,

please check if the content schedule is on-time or not.

[Content not showing] Please check if the storage size is larger

than content type.

[Stop playing in scheduling] Check if the schedule is “every date”

or “specific date”.

If problems cannot be solved after performing the above actions,

please re-flash the system firmware.

BenQ ST4301K Installation Handbook

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