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About Start-up Handling Options Tinnitus Warnings More info
Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid
Dead battery Contact your hearing care professional
Clogged earpieces (dome, Grip Tip, or mould)
Clean mould
Replace wax filter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet
Clean mould or replace wax filter, dome, or Grip Tip
Moisture Gently wipe the hearing aid and let it dry
Hearing aid is out of power Charge the hearing aid
Squealing noise
Hearing aid earpiece incorrectly inserted
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays eight beeps, four times consecutively,
your hearing aid needs a microphone service check
Contact your hearing care professional
Troubleshooting
To troubleshoot the charger, see your charger’s Instructions for use.
More info
Note
If none of the above solutions work, consult your hearing care professional.
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