4
12. To claim your rights under this warranty:
12.1 Contact the dealer or distributor from whom this product was purchased. Describe
the problem and ask if they have an easy solution. Dealers and distributors are
supplied with information on problems which may occur and usually can repair
the unit more quickly than going directly to the factory. It is also often true that
errors in installation or use will be discovered by your dealer.
12.2 If your dealer cannot help, contact BEXT Inc. at (619) 239-8462 and explain the
problem. If it is determined that the unit needs to be returned to the factory,
BEXT will provide a return authorization number with instructions.
12.3 When you receive the return authorization, you can return the unit. Pack the unit
carefully for shipment. Preferably, use the original packing materials and assume
that the shipping carton will be dropped several times during the transportation
process. We recommend the use of UPS or similar freight services and would
discourage the use of the postal system. The customer assumes the risk of loss,
(i.e. BEXT Inc., is not responsible for damage or loss) until the package is
received by BEXT, so we advise taking out insurance for the full replacement
value of the unit. Ship the unit PREPAID to the address specified by BEXT’s
service manager on the return authorization. DO NOT RETURN UNITS
WITHOUT A RETURN AUTHORIZATION, AS THEY WILL NOT BE
ACCEPTED.
12.4 Be sure to enclose a written descriptive statement of the problem experienced and
a copy of your original invoice establishing the starting date of the warranty.
13. BEXT Inc. reserves the right to modify the design and specifications of the equipment in
this manual without notice.
14. Replacement and warranty parts may be ordered from the address below. Be sure to
include equipment model and serial number and part description and part number.
BEXT Inc.
1045 Tenth Avenue
San Diego, CA 92101 USA
(619) 239-8462 • FAX (619) 239-8474
24-Hour Pager: (619) 529-4711
e-mail: support@bext.com
http://www.bext.com
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