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USA
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Big Chill, Inc. warrants your Big Chill appliance (“product”) purchased in the U.S. and Canada
and installed in residential properties for normal residential use.
What Is Covered
Subject to the specific conditions and limitations below, this warranty covers parts and/or
labor necessary to repair or replace any part of the product that contains defects in materials
and workmanship.
For one (1) year from the date of installation, this warranty covers all parts and labor
necessary to repair or replace any part on the product except for the Cosmetic Warranty
below.
Cosmetic Warranty
Big Chill offers a seven-day cosmetic warranty from the date of delivery on all deliveries. The
Owner must report cosmetic imperfections within this seven-day period, supported by
pictures and note “subject to inspection” at the time of delivery.
Limitations of Coverage
The replacement of a part under this warranty does not extend the warranty period.
Warranty service outside normal business hours and in areas beyond 50 miles one way
from an authorized service provider. The owner will be responsible for any and all costs
associated with additional mileage, non-standard service or overtime, and special
equipment required to remove the product so service may be performed.
This warranty is null and void:
If the product is removed from where it was originally installed.
If the original factory installed serial number is altered or removed from the product.
What Is Not Covered
This warranty does not cover, and specifically excludes:
Product installed or used in any commercial or other non-residential property such as,
but not limited to, day care facilities, fire stations, hotels, nursing homes, rentals,
vacation properties, etc.
Installation related issues including improper badge placement or installation
inconsistent with the product specifications/installation instructions.
Damage or repairs caused by alterations or modifications, abuse, misuse, neglect, or
improper installation, mounting, handling, operation, maintenance, or storage.
Normal adjustments after installation and setup.
Normal wear, care, and maintenance of the product as described in the use and care
manual.
Service calls to educate the customer on the proper use and care of the product.
Consumable parts such as water filters.
Damage or repairs caused by unauthorized service or repairs, including unauthorized
adjustments or calibrations performed on the product.
Accidental or intentional damage.
Damage or repairs as a result of natural disasters, fires, floods, earthquakes, winds,
lightning, corrosive atmosphere, loss of electrical power to the product for any reason,
or other conditions beyond Big Chill’s control.
Damage or repairs caused by alteration for outdoor use.
Damage or repairs caused by the use of harsh chemicals or cleaning products
improperly applied.
Liability or responsibility for damage to surrounding property including cabinetry, floors,
ceilings, etc.
Consequential or incidental damage, including but not limited to food or medicine loss,
restaurant meals, etc.
The terms of this warranty provide for repair of the product only. If the product cannot be
repaired, Big Chill, at its sole discretion, will determine whether to exchange the product.
Please see the Arbitration Clause and Related Provisions, which affect your legal rights. The
Arbitration Clause is available at www.bigchill.com.
This warranty is in lieu of all other express warranties.
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE ARE LIMITED TO THE
DURATION OF THIS WARRANTY.
Some states and provinces do not allow the exclusion or limitation of incidental or
consequential damages, so this provision may not apply.
If you are a California or Quebec resident, please refer to the section below.
THE OWNER AND BIG CHILL AGREE THAT THE REMEDIES SET OUT HEREIN ARE THE
OWNER’S EXCLUSIVE REMEDIES FOR BREACH OF ALL WARRANTIES, EXPRESS OR IMPLIED.
WHETHER ANY CLAIM IS BASED ON NEGLIGENCE OR OTHER TORT, BREACH OF WARRANTY
OR BREACH OF CONTRACT, OR ANY OTHER TORT THEORY, BIG CHILL SHALL IN NO EVENT
BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING BUT NOT
LIMITED TO EXTRA UTILITY EXPENSES, SHIPPING COSTS RELATED TO REPAIR OR
REPLACEMENT OF ANY PRODUCT OR DAMAGES TO PROPERTY, RESULTING FROM BREACH
OF THIS WARRANTY OR ANY IMPLIED WARRANTY.
For service, please call 888-352-2356.
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