X ECHO/VASC PRO VASCULAR ULTRASOUND TABLE
Service Procedure
If you think you have a service problem, take the following action:
1. Check to see that the problem occurs more than once.
2. Refer to the instruction manual and operations procedure.
If you still think you have a service problem, call Biodex MEDICAL SYSTEMS, INC. Service
Department at (800) 224-6339 and select product service as prompted.
Keep yourself and the phone next to the equipment:
1. Biodex Service will ask you for a brief description of the problem. We will ask specific questions
about the malfunction that occurred. This diagnostic process may take a few minutes, so call us
when you can set aside an uninterrupted block of time.
2. After taking the information, we will advise on the action we will take.
3. Sometimes service personnel must consult with engineering and it may take time to get back to
you. Be sure to let the service representative know your schedule so that we can call at a
convenient time.
4. The return call may be from a person other than whom you first reported the problem.
5. After analyzing the problem, we will decide if the unit can be repaired on site or if replacement
parts will be sent.
6. If the unit must be returned, it will be given a return materials authorization number (r.m.a. #)
by us. Pack the system in the carton that it was originally shipped in, or pack it safely and
securely to avoid shipping damage. It is the customer's responsibility for any damage that occurs
during shipping.
7. Non-warranty/non-service contract charges for repair are as follows:
a. Materials
+
b. Time
+
c. Travel Zone
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