Troubleshooting
I am not receiving notifications for a group
If you are not receiving the audible notifications or Home screen indicators that you expect for a group, try performing any of the following
actions:
• On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry
Groups category, click a group. Press the Menu key. Click View Group Details. Verify that the Turn Off All Notifications For This
Group field is set to No.
• On the Home screen, click the Sounds or Profile icon. Verify that the All Alerts Off sound profile is not active.
• On the Home screen, click the Sounds or Profile icon. For the active sound profile, verify that the BlackBerry Messenger Groups item is
not set to Silent.
User Guide
BlackBerry Groups
39
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