Block AURORA - Error Messages and Troubleshooting (General)

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Error Messages and Troubleshooting (General)
Error Descriprion Possible cause and remedy
No power, though the
device is turned on
- The power cable is not connected
- The socket is defective
-
The fuse in the device is defective – must be repaired by a technician
- The power cord is defective – must be repaired by a technician
No sound - The device is not on
- The volume is too low
- No input signal
- The device has the wrong input
No sound on a channel - The audio input is connected incorrectly
- The selection of the input is wrong
- The speakers are defective
Loud hum - An audio cable is not connected properly or is defective
- Your device is too close to another device or the TV
Distorted sound - Volume, bass or treble are set too high
- Loudspeakers could be defective
The remote control does not
work
- Check if the batteries are correctly inserted
- Are the batteries empty? Please replace them with new ones
- Point the remote control towards the receiver on the device
- Remove any objects between the remote control and the unit
-
Determine if the distance between the remote control and the device is more than 5 meters
Keys do not work
(Device or remote control)
- Turn the unit o and then on again.
- Alternatively, disconnect the device from the power supply and then reconnect it.
(External current inlets can aect the device)
Disturbance in the reception - The transmitter is not set correctly
- The antenna is not aligned correctly
- Start a station search again
Network connection is not
possible
- The network is currently unavailable. Try again later
- The router does not allow connection, since the device still hasn’t received an
address. Start the setup wizard
- Check the distance between the router and the device
- Change the selected encryption method on the router
- Determine if a firewall rejects the device