boblov W4 - Troubleshooting

Troubleshooting
Q: The camera couldn't power on, does it stop
working?
A: 1. Charge the device for at least 3 hours and c
heck whether the problem is solved;
2. Please check whether the charger and the
USB cable are normal.
3. Connect your device to the wall socket, then
press the power button to check whether it
could be powered on.
4. Use a pin to do a reset of the camera and re-
power on to check again.
5. If the problem cannot be solved, please
contact customer service for further help
Q: Why did the camera stop recording?
Can't store video anymore?
A: I. Physical Double check: Check whether the
Video Button is intact and could be pressed
down normally.
2. Format the camera and do a hard reset then
record again
3. Change another 64GB card to the camera to
record again
4. If the problem cannot be solved, please
contact customer service for further help
Q: A video or audio cannot be played?
Or no sound for videos?
A: It is recommended to play back videos/audio on
the VLC media player on the computer.
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support@boblov.com