PA RTS ORDERING INFORM ATIONPA RTS ORDERING INFORM ATION
The Stokes Customer Service Department is organized
to assist you in keeping your equipment operating and
to provide necessary parts as spares for your critical
inventory as w ell as replacement parts as needed.
A w ide range of critical and w ear parts are stocked for
your convenience. Special parts, not normally replaced,
are not alw ays stocked and Stokes is prepared to
manufacture these on a priority basis.
In spite of our very effective Inventory Control System,
unusual demands may find us out of stock on critical
items and w e strongly recommend that you carry an
inventory of critical parts, as w ell as those special parts
relative to your equipment. Wear items, those
recommended for your inventory, are noted on the
Parts List by an asterisk (* ). Having these parts readily
available w ill assure maximum "Up-Time" for your
equipment and minimum loss of production.
Those parts, marked by a plus sign (+) in the quantity
column, are normally stocked in Philadelphia, w ith
smaller quantities in our Service Centers around the
country. If your parts list is not clear or seems to be
incomplete, please contact the Stokes Customer
Service Department, 5500 Tabor Road Philadelphia Pa.
19120, for an updated or clarified list.
For faster service w hen ordering parts, please observe
the following procedure:
1) Order by part number show n on the
parts list.
2) Always include the model, lot and
serial number of the equipment.
These numbers are listed in the
instruction manual, on the parts list,
and also stamped on the nameplate
of the machine.
3) Use the same nomenclature as
show n on reference draw ings and
parts list. Also refer to drawing
numbers and parts list symbol
numbers whenever possible.
4) When ordering electrical parts and
solenoid-operated valves, be sure to
specify voltage, cycles and phase as
w ell as the part number.
5) For f ast er service send parts
orders directly t o BOC
EDWARDS/Stok es V acuum ,
Customer Service D ept ., 5500
Tabor Road, Philadelphia, Pa.
19120 or cont act Customer
Service Dept. at 1 -800-445-
3411.
Warranty and Field Service PolicyWarranty and Field Service Policy
INTRODUCTIONINTRODUCTION
The follow ing describe Stokes w arranty and service
policies. These, in connection w ith the operating
instructions attached, w ere produced for your benefit.
M aximum results can only be achieved if your technical
staff thoroughly familiarizes itself with all features of
Stokes equipment, many of which are unique. For this
purpose Stokes will provide demonstration and
instruction services whenever necessary and w ill gladly
answer any questions that may arise.
Please read the following subject matter for further
details of services that are available and provisions
under which they can be supplied.
DEM ONSTRATION OF N EW EQU IPM ENTDEM ONSTRATION OF N EW EQU IPM ENT
1. With certain Stokes equipment, demonstration
service is included for the purpose of checking
the installation and operation of the equipment.
These services include one round trip from the
factory or district service office and include
traveling and living expenses. the specified
time w ill be on the basis of an eight hour day
(M onday through Friday), holidays excluded.
2. If additional demonstration services are
required, a charge w ill be made for the
additional time and expenses.
3. Stokes equipment is shipped with a normal
amount of disassembly. It is the responsibility
of the purchaser to provide suitable
foundations and have the equipment fully
assembled, and to have all wiring and piping
completed in accordance with Stokes
installation instructions before requesting
demonstration. At least one week advance
notice is requested in order to insure having
qualified personnel available.
4. Stokes' responsibility extends only to the
equipment it has supplied. In the event that
ancillary or auxiliary items are added, the
operation of these items by Stokes’ Service
Personnel w ill be at the Purchaser’s risk.
GENERAL SERVICE POLICYGENERAL SERVICE POLICY
1. Stokes provides the serviceperson, upon
request, for the purpose of checking machines,
recommending replacement parts, overhauling,
rebuilding, etc. The customer w ill be charged
for time and expense.
2. On courtesy calls, initiated by Stokes, minor
adjustments w ill be made and instructions
given free of charge. Should the customer
request service beyond w hat might reasonably
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