Bold Flame PRUNA Series

Questions and Answers

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adamssandraAug 12, 2025
Why does the power cord get warm on my Bold Flame PRUNA Indoor Fireplace?
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  sandrarobinsonAug 12, 2025
  It's normal for the power cord of a Bold Flame Indoor Fireplace to get warm during operation because the heater requires more current. Ensure the plug fits tightly into the outlet and check the connections of the appliance cord and the outlet. If the plug or outlet becomes HOT, stop using the appliance and consult a qualified electrician to check or change the overheating outlet(s).
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davischarlesAug 18, 2025
What to do if all function keys are inactivated and flame flashing on Bold Flame Indoor Fireplace?
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  Dana SalazarAug 18, 2025
  If all function keys are inactivated and the flame is flashing on your Bold Flame Indoor Fireplace, the overheat protection device has likely engaged. Unplug the unit and wait 5-10 minutes for the sensor to reset. Then, plug it back in and turn on the heater. If the problem continues, it is recommended to call customer service.
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lindsey59Aug 25, 2025
Why does the fan motor continue to blow after unit is powered off on Bold Flame PRUNA?
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  Emily YatesAug 25, 2025
  It is normal for the fan motor to continue blowing after you power off your Bold Flame Indoor Fireplace. This standard feature allows the blower to run for an additional 20 seconds to ensure heat isn't trapped inside the unit.
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susan30Aug 29, 2025
How to troubleshoot no power and logs not glowing on Bold Flame PRUNA Indoor Fireplace?
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  blanchardgeorgeAug 30, 2025
  If your Bold Flame Indoor Fireplace has no power and the logs do not glow, make sure the unit is plugged into a standard 120-volt outlet and that the power switch is in the 'ON' position.
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Jose JonesSep 5, 2025
What to do if all function keys are inactivated and flame lighted on but do not glow on Bold Flame PRUNA Indoor Fireplace?
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  Michael RosalesSep 5, 2025
  If all function keys are inactivated but the flame is lighted on but does not glow on your Bold Flame Indoor Fireplace, the ambient temperature sensor might be broken or not working correctly. Unplug the unit, wait 5-10 minutes for the sensor to reset itself, then plug it back in and turn on the heater. If the problem persists, call customer service.