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After-sales Service
You can find your local After-sales Service centre in the
phone book or the After-sales Service directory. Please
quote the product number (E-Nr.) and production
number (FD-Nr.) of your appliance.
You will find this information on the rating plate.
Please help us to avoid unnecessary journeys by
quoting the appliance and production number. By
doing so, you will save any associated additional
charges.
Booking a repair call-out and advice on
faults
The After-sales Service contact details for all countries
are listed in the attached After-sales Service directory.
The fridge compartment/
freezer compartment is too
cold.
The temperature setting is too low. Set a higher temperature.
The (LED) lighting does not
work.
The LED lighting is faulty. See section headed Lighting (LED).
Door switch is sticking. Check whether you can move the door
switch.
Unpleasant smells are
noticeable.
Strongly smelling food not packed in
air-tight containers.
Clean the appliance. Pack strongly smelling
food in air-tight containers (see section
headed Smells).
In the appliance a layer of ice
is forming.
The ventilation openings are covered. Remove any obstructions.
The appliance door was not closed
completely.
Close the appliance door completely.
The door seal is dirty. Clean the door seal. See section headed
Cleaning the appliance.
The appliance door can only
be closed with difficulty.
Food prevent the appliance door from
closing correctly.
Remove any obstructions.
The appliance is not aligned. Align the appliance with a spirit level. See
section headed Aligning the appliance.
After a cooler temperature was
set, the cooling machine does
not switch on immediately.
This is normal, there is no fault.
On the appliance bottom or on
the trays, water has
accumulated.
The drain hole is plugged. Clean the drain hole with a cotton swab.
See section headed Cleaning the appliance.
Problem Possible cause Remedy
GB 0344 892 8979 Calls charged at local or
mobile rate.
IE 01450 2655 0.03 € per minute at peak.
Off peak 0.0088 € per
minute.
US 800 944 2904 toll-free
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