en Faults and what to do about them
38
Faults and what to do about them.
Faults Cause/Remedy
Water is leaking from the
appliance.
■ Attach the drain hose correctly or replace it.
■ Tighten the screw connection of the drain hose.
The machine is not filling
with water.
Detergent is not being dis-
pensed.
■ Have you pressed the Start Reload A button?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter. ~ Page 35
■ Is the supply hose kinked or trapped?
The door cannot be
opened.
■ The safety function is activated.
Note: For safety reasons, the washing machine door remains locked when
the water level or temperature is high (see ~ "Cancelling the programme"
on page 30) or while the drum is rotating.
■ Is - - - (Rinse Stop = no final spin) selected? ~ Page 31
■ Can the door only be opened by the emergency release? ~ Page 36
The programme will not
start.
■ Have you pressed the Start Reload A or Ready in button?
■ Is the door closed?
■ Is the childproof lock E activated? Deactivate it. ~ Page 30
The drum briefly jerks or
judders after the pro-
gramme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining. ■ Is - - - (Rinse Stop = no final spin) selected? ~ Page 31
■ Clean the drain pump. ~ Page 34
■ Clean the drain pipe and/or the drain hose. ~ Page 35
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Easy-Iron* selected? ~ Page 26
■ Is the selected speed too low?
The spin cycle runs sev-
eral times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an imbal-
ance by repeatedly distributing the laundry.
■ Not a fault – the foam detection is system active – a rinse cycle has been
switched on.
The length of the pro-
gramme changes during
the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown in the display
panel.
* depending on the model
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