Troubleshooting
inor
Repairs must only be carried out by our
Customer Service or an authorized technician.
If repairs are needed, and assuming that you
cannot eliminate the fault yourself with the aid of
the following table:
Faults
Turn the program selector to Off.
Disconnect the washing machine from the
mains.
Turn off the water tap.
Call Customer Service (refer to page 23).
Fault Cause Action
The loadingdoorcannot be
opened.
Detergentresiduein the
detergentdispenser.
Control lightsdo notcomeon.
no final spin wasselected.
Safetyfunction is active.
Detergentwas dampor lumpy.
SelectDrain or Spin,
Waitfor 2 minutes.
Cleanand drythe detergentdispenser
(referto page19).
Usethe dispensingaidfor liquiddetergents,
Afuse has triggered. CallCustomerServicereplacethe fuse.
Powerfailure. An interruptedprogramwill be resumedwhen
power returns.If youwish to unloadthe
laundry,proceedas in "Cleaningthe drain
pump", page20.
Plug is looseor not inserted. Insertthe plug.
Loadingdoor notclosed. Checkwhetherlaundryistrapped in door.
Closethe loadingdoor(aclick shouldbe
heard).
Programdoesnot start.
The ready control lightflashes.
Programdoesnot start.
Waterdoesnot enterthe
machineor detergentis not
washedaway.
Watercannotbe seen in drum.
Wateris notcompletelydrained.
Wateris flowing out from
underneaththe machine.
Start button notpressed. Pressthe Start button.
Watertap notturned on. Turnon watertap.
Supplyhosekinkedor trapped. Eliminatethe cause.
Strainerin supplyhoseclogged. Cleanthe strainer(referto page22).
Thisis not afault.
Thewater lies belowthe visiblepartof the drum.
Loosedebrisis blockingthe pump. Cleanthe pump (referto page20).
Lint-producinglaundrywaswashed.The water Cleanthe water drainagepipe and/ordrain
drainagepipeor drain hoseis blocked, hose.
Thethreadof the supplyhoseis nottight. Tightenthe thread.
Leakinthe drain hose. Replacethe drainhose.
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