Bose SLEEPBUDS II - Page 31

TROUBLESHOOTING
31
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ENG
SYMPTOM SOLUTION
No sound
In the Bose Sleep app, increase the volume of the current
masking sound.
Place Sleepbuds™ in the charging case and check the charging lights
for your Sleepbuds™ (see page 23). Fully charge Sleepbuds™.
Clear any debris or wax buildup from the eartips and
Sleepbuds™ nozzles (see page 27).
Make sure that you’re placing Sleepbuds™ in your ears correctly.
Remember to rotate Sleepbuds™ back and tuck the eartip wings under
your ear ridges (see page 16).
Connect a dierent device (see page 25).
Poor sound quality
Check that Sleepbuds™ are creating a seal in your ears to block noise.
Try speaking aloud. Your voice should sound mued. Shake your
head. Sleepbuds™ should stay secure.
Adjust the volume in the Bose Sleep app.
Make sure that you’re placing Sleepbuds™ in your ears correctly.
Remember to rotate Sleepbuds™ back and tuck the eartip wings under
your ear ridges (see page 16).
Make sure that you’re using the right size eartip for each of your
Sleepbuds™ (see page 17). You may need a dierent size for
each ear.
Make sure that Sleepbuds™ are correctly oriented in the eartips. The
Bose logo on Sleepbuds™ should be visible and right-side up, and the
charging contacts should be visible through the backs of the eartips.
Clear any debris or wax buildup from the eartips and Sleepbuds™
nozzles (see page 27).
Try a dierent masking sound. Some sounds are tailored to be more
eective for masking noise, so they may sound dierent than what
you’re used to.
Sleepbuds™ falling
out of ears
Check that Sleepbuds™ fit securely in your ears. Try speaking aloud.
Your voice should sound mued. Shake your head. Sleepbuds™
should stay secure.
Make sure that you’re placing Sleepbuds™ in your ears correctly.
Remember to rotate Sleepbuds™ back and tuck the eartip wings under
your ear ridges (see page 16).
Make sure that you’re using the right size eartip for each of your
Sleepbuds™ (see page 17). You may need a dierent size for
each ear.