FAQ
EN
Frequently asked questions
What should I do if the device or the scope of delivery does not meet my order or if
individual components / accessories are missing?
If you nd that your order is incomplete or even faulty, our in-house support department will gladly
attend to you. If you need help or assistance, please ll out the support form on our website to
open a support case: https://www.bressner.de/en/support-en/
The form can also be completed as a PDF le and faxed to: + 49 8142 47284-78
Contact our technical support on weekdays from 8AM - 5PM by phone: +49 8142 47284 - 44
What do I do if the device or individual components / accessories are defective?
In case of a defect in equipment, individual components or the accessories supplied, a return
shipment or repair can be arranged. BRESSNER Technology provides its own RMA form for this
purpose. Please read the instructions on our website regarding the RMA procedure carefully before
lling out the form and returning it. You can nd the form on our website at:
https://www.bressner.de/en/rma/
Contact our RMA department on weekdays from 8AM - 5PM by phone: +49 8142 47284 - 24
Where do I nd my Windows license key / license sticker?
For systems with replaceable batteries, the sticker with the license key is located in the battery
compartment. For systems with a permanently installed battery, the sticker is on the back of the
device. In special cases there may be no license sticker at all, in which case the license key is rooted
in the BIOS (OEM 3.0 activation).
I only see a small sticker, but not the license key?
In this case it is the ePKEA version of the license sticker, which means the Bressner OEM product
key is integrated into the image. The key itself is not visible to the user (in plain text).
The Windows setup (OOBE) asks for a license key. How can I activate Windows?
Please skip this step without entering a key, the Windows product key was already stored by us in
the installation. When the OOBE is completed and an internet connection is established for the rst
time, Windows 10 activates automatically within a few minutes.
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