TERMS OF WARRANTY
–
AUSTRALIA
Rinnai Australia Pty. Ltd. ABN 74 005 138 769, 100 Atlantic Drive, Keysborough VIC 3173.
NOTICE TO CONSUMERS UNDER AUSTRALIAN CONSUMER LAW
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For a major failure with a good, you are entitled to a replacement or refund and compensation for any other
reasonable foreseeable loss or damage. If the failure does not amount to a major failure and if the goods fail
to be of acceptable quality, you are also entitled to have the goods repaired or replaced.
For a major failure with the service, you are entitled to cancel your service contract with us and obtain a refund
for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for
any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are
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contract and obtain a refund for the unused portion of the contract.
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under the Australian Consumer Law and any other law which may apply to the goods and or services.
1 DEFINITIONS
The terms listed below shall have the following meanings:
1 “Authorised Service Representative” means an independent service contractor authorised by Rinnai or
Rinnai service personnel.
2 “Rinnai” means Rinnai Australia Pty Ltd (ABN 74 005 138 769) and any related company.
3 ³&HUWL¿FDWHV RI &RPSOLDQFH´ PHDQV FHUWL¿FDWHV LVVXHG E\ OLFHQVHG SHUVRQQHO LQFOXGLQJ SOXPEHUV
refrigeration mechanics, electricians or other relevant tradespeople) to certify that any prescribed works comply
with applicable regulatory requirements.
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RUJDQLVDWLRQZKLFKFHUWL¿HVWKDWDKRPHFDQEHRFFXSLHG
5 ³,QVWDOODWLRQ6LWH´ means the site at which the Product is originally installed.
6 ³1RUPDO%XVLQHVV+RXUV´ means 8:30am to 5:00pm Monday to Friday, excluding public holidays.
7 ³2SHUDWLQJ,QVWDOODWLRQ ,QVWUXFWLRQV´ means the user manual or other documentation which provides
detailed instructions on the proper operation and maintenance of the Product.
8 ³2WKHU $SSOLFDWLRQV´ means any Product used for purposes other than Residential & Light Commercial
Applications. Other Applications may include but are not limited to factory, IT/Server room, telephone exchange,
processing area (e.g. bakery, kitchen, warehouse, swimming pool, agricultural facilities such as a nursery).
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also be classed as being part of an “Other Application” regardless of the purpose of use of the existing system
into which such product has been installed.
9 “Purchaser”PHDQVWKHHQGXVHURIWKH3URGXFWWKHSHUVRQQDPHGDVRZQHULQWKH:DUUDQW\FHUWL¿FDWHWKH
holder of the Proof of Purchase or the holder of a property transfer document where the Product is included
as part of the chattels.
10 “Product” means the equipment purchased by the Purchaser and described in Section 2 of this document.
11 ³3URRIRI3XUFKDVH´ means a Tax Invoice or Receipt in respect of the Product. In the case of new constructions,
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12 ³4XDOL¿HG ,QVWDOOHU´ PHDQV WKH TXDOL¿HG LQVWDOODWLRQ FRQWUDFWRU ZKR LV UHVSRQVLEOH IRU SHUIRUPLQJ WKH
installation work in the manner prescribed by local and statutory regulations, including compliance with any
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13 ³5HVLGHQWLDO/LJKW&RPPHUFLDO$SSOLFDWLRQV´ means any Product for use in residential or light commercial
applications where
a) the Product is solely used for the purpose of human comfort; and
b) WKH DPELHQW WHPSHUDWXUH RI WKH VSDFH WKH 3URGXFW LV LQWHQGHG WR KHDW RU FRRO LV LQÀXHQFHG VROHO\ RU
primarily by natural exterior weather conditions rather than by man-made or mechanical heat sources.
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nursing homes, hospitals, health care premises, shopping centres, and retail stores.
21. Warranty
Rinnai 28 Ducted Gas Heater OM
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