TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
The music is playing
and the audio meters
are moving, but I am
not hearing the music.
Make sure your
computer’s sound card
is selected as your
playback device.
Audio output not
set correctly.
Computer speakers
are muted.
Turn up the volume
on your computer.
Computer speakers
are not connected.
If using external speakers,
make sure that they
are connected to your
computer’s sound card.
I am experiencing
poor sound quality.
Close all other
applications, restart the
computer, and run only
EZ Audio Converter.
Other software
applications are
interfering with the
EZ Audio Converter.
If transferring from vinyl,
gently clean the surface
of the record first.
Vinyl record is dirty
or scratched.
If using the USB turntable,
cartridge must be securely
connected to the tonearm.
Cartridge connection
is not secure.
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