Error Message Cause Action
printer driver, you can use the machine
as a monochrome printer.
• Copying
If the paper type is set to Plain
Paper, you can make copies in
monochrome.
The machine may stop all print operations
and you may not be able to use the
machine until you refill the ink tank in the
following case:
• If you unplug the machine.
BT Call Sign On
The machine is in Distinctive Ring mode.
You cannot change the Receive Mode
from Manual to another mode.
Set Distinctive Ring to Off.
See Related Information: Turn off
Distinctive Ring.
Cannot Clean XX
Cannot Start XX
Cannot Print XX
The machine has a mechanical problem.
-OR-
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
Open the scanner cover and remove any
foreign objects and paper scraps from
inside the machine. If the error message
continues, disconnect the machine from
the power for several minutes, and then
reconnect it.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam A Inside/Front).
If you cannot print received faxes, transfer
them to another fax machine or to your
computer before disconnecting the
machine so you will not lose any
important messages. Then, disconnect
the machine from the power for several
minutes and reconnect it.
See Related Information: Transfer Your
Faxes or Fax Journal Report.
Cannot Scan XX
The machine has a mechanical problem. Disconnect the machine from the power
for several minutes, and then reconnect it.
If you cannot print received faxes, transfer
them to another fax machine or to your
computer before disconnecting the
machine so you will not lose any
important messages. Then, disconnect
the machine from the power for several
minutes and reconnect it.
See Related Information: Transfer Your
Faxes or Fax Journal Report.
Check the ink levels,
If there is ink in all
4 ink tanks, Press OK
A certain amount of ink is consumed
during this operation.
Look through the window of the ink tank to
confirm the actual amount of remaining
ink.
If the remaining ink level is at or below the
lower line under the minimum fill mark,
refill the ink tank.
Comm. Error
Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If the
problem continues, contact the telephone
company and ask them to check your
telephone line.
Connection Error
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
Connection Failed
The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
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