Error Message Cause Action
because non-Brother ink could cause
poor print quality which is resolved by
cleaning. The more cleaning the machine
requires, the faster these boxes will fill up.
Repairs resulting from the use of non-
Brother supplies may not be covered
under the stated product warranty.
Ink Low
The amount of remaining ink in one or
more of the ink tanks is low.
This error message may appear if the ink
dot counter is incorrect even if some ink
remains.
Look through the window of the ink tank to
confirm the actual amount of remaining
ink.
If the remaining ink level is at or below the
lower line under the minimum fill mark,
refill the ink tank.
A message may appear on the LCD to
verify whether the ink tanks were refilled.
Press c (Yes) to reset the ink dot counter
for the refilled colour. Press d (No) for the
non-refilled colours.
See Related Information: Refill the Ink
Tanks.
Jam A Inside/Front
Repeat Jam A
The paper is jammed in the machine. Gently remove the jammed paper.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam A Inside/Front).
Make sure the paper guides are set to the
correct paper size.
DO NOT extend the paper tray when you
load A5 or smaller size paper. (for some
countries)
Jam B Front
Repeat Jam B Front
The paper is jammed in the machine. Gently remove the jammed paper.
See Related Information: Paper is
Jammed in the Front of the Machine (Jam
B Front).
Make sure the paper guides are set to the
correct paper size.
DO NOT extend the paper tray when you
load A5 or smaller size paper. (for some
countries)
Jam C Rear
The paper is jammed in the machine. Gently remove the jammed paper.
See Related Information: Paper is
Jammed in the Back of the Machine (Jam
C Rear).
Make sure the paper guides are set to the
correct paper size.
DO NOT extend the paper tray when you
load A5 or smaller size paper. (for some
countries)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Jam D MP Tray
The paper is jammed in the machine. Gently remove the jammed paper.
See Related Information: Paper is
Jammed in the Multi-purpose Tray (Jam D
MP tray).
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