Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
(HL-L6300DW/HL-L6300DWT/HL-L6400DW/HL-L6400DWT)
If the LCD displays errors and your Android
™
device supports the NFC feature, touch your device to the
NFC logo on your Brother machine to access the Brother Solutions Center and browse the latest FAQs
from your device. (Your mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
™
device are set to On.
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
Follow the instructions in the Action column to solve the error and remove the message.
You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit
support.brother.com, and click FAQs & Troubleshooting.
HL-L5000D/HL-L5100DN/HL-L5100DNT/HL-L5200DW/HL-L5200DWT/HL-L6250DN
Error Message
Cause Action
2-sided Disabled
The back cover of the machine is
not closed completely.
Close the back cover of the machine until it
locks in the closed position.
The 2-sided tray is not installed
completely.
Install the 2-sided tray firmly in the machine.
Access Denied
The function you want to use is
restricted by Secure Function
Lock 3.0.
Call your administrator to check your Secure
Function Lock Settings.
Cartridge Error
The toner cartridge is not installed
correctly.
Remove the toner cartridge and drum unit
assembly. Take out the toner cartridge, and put
it back in the drum unit again. Reinstall the
toner cartridge and drum unit assembly in the
machine.
If the problem continues, contact Brother
customer service or your local Brother dealer.
Cooling Down
The temperature of the inside of
the machine is too hot. The
machine will pause its current print
job and go into cooling down
mode.
Make sure you can hear the fan in the
machine spinning and that the exhaust outlet
is not blocked.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use it
for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
Cover is Open
The front cover is not completely
closed.
Open and then firmly close the front cover of
the machine.
Cover is Open
The fuser cover is not completely
closed.
Close the fuser cover located inside the back
cover of the machine.
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